Sterling Espada
Mount Holly
Summary
Organized administrative professional experienced in high-volume settings, excelling in call handling, data entry, and confidential record management. Strong communication and coordination skills facilitate effective cross-department collaboration. Demonstrates attention to detail and efficiency in managing multiple priorities, with advanced Microsoft Office capabilities and rapid typing skills.
Overview
8
8
years of professional experience
Work History
Inventory Associate
South Point Social
06.2025 - 01.2026
- Entered and verified high volumes of data with strong attention to detail.
- Identified discrepancies and coordinated timely resolutions.
- Assisted with reporting and documentation, providing critical insights for operational reviews.
- Maintained detailed and confidential records, ensuring accuracy in inventory operations.
Bartender / Server
02.2018 - 01.2026
- Handled high-volume customer interactions, ensuring professional service and prompt resolution of requests.
- Addressed customer concerns through effective communication and problem-solving techniques.
- Gathered and verified detailed information to enhance service accuracy and customer satisfaction.
- Accurately processed transactions and reconciliations.
Lead Orientation Leader
Pfeiffer University
06.2021 - 01.2024
- Guided students and families through administrative processes, ensuring accuracy and confidentiality to enhance user experience.
- Communicated policies and procedural requirements clearly and professionally.
- Coordinated scheduling and documentation across multiple departments to streamline operations.
- Maintained organized records and ensured completion of required documentation.
- Trained staff on workflow processes and communication standards to improve service delivery.
Education
Bachelor of Science - Criminal Justice
Pfeiffer University
Misenheimer, NC05-2024
Skills
- Administrative support and coordination
- Data entry and record accuracy
- Information verification and documentation
- Confidential records management
- Professional telephone communication
- Customer service and conflict resolution
- Organization and prioritization
- Microsoft Office Suite proficiency
Timeline
Inventory Associate
South Point Social
06.2025 - 01.2026
Lead Orientation Leader
Pfeiffer University
06.2021 - 01.2024
Bartender / Server
02.2018 - 01.2026
Bachelor of Science - Criminal Justice
Pfeiffer University