JOSSETTE RAMOS
Ocoee,FL
Summary
Dynamic and results-driven professional with extensive experience in administrative support and management, dedicated to enhancing workflow processes and boosting overall productivity. Proven track record of achieving organizational goals while fostering a collaborative environment that prioritizes exceptional client communication and optimal patient flow. Expertise in appointment scheduling, relationship building, and staff training ensures the delivery of high-quality service and efficient operations. Actively pursuing a role that leverages these skills to drive success and support organizational objectives.
Overview
14
14
years of professional experience
Work History
Practice Manager
Chain of Lakes Animal Clinic
10.2022 - Current
Practice Manager
Metrowest Vet Clinic
03.2021 - 09.2022
Floor Manager
East Orlando Animal Hospital
06.2012 - 04.2021
Education
Master of Health Service Administration -
Florida International University
12-2021
Bachelor of Science - Health Service Administration
University of Central Florida
12-2019
Skills
- Administrative support coordination
- Administrative assistance in office tasks
- Problem-solving through effective communication
- Skilled in Microsoft Word and Excel
- Managing collections and accounts receivable
- Department and physician scheduling
- Staff development
- Interviewing, hiring, and training employees
- Financial statement analysis
- Employee performance
- Payroll administration
- Workflow planning
- Employee operations
- Workflow efficiency
Timeline
Practice Manager
Chain of Lakes Animal Clinic
10.2022 - Current
Practice Manager
Metrowest Vet Clinic
03.2021 - 09.2022
Floor Manager
East Orlando Animal Hospital
06.2012 - 04.2021
Bachelor of Science - Health Service Administration
University of Central Florida
Master of Health Service Administration -
Florida International University