Sterling Warren
Laurel,Maryland
Summary
Dedicated Healthcare Administrator with extensive experience in customer service and therapy roles. Skilled in sports massage, joint mobilizations, and strength conditioning. Strong time management, problem-solving, and communication abilities enhance productivity in fast-paced environments. Known for adaptability and effectiveness in prioritizing tasks and managing complex schedules.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Assistant to MDS Director
Lorien Health Services
Columbia, MD
08.2024 - Current
- Prepared clinical updates for the MDS Director, facilitating effective communication with insurance case managers on continued authorization.
- Processing of insurance authorizations given by insurance case managers for skilled care patients.
- Maintain Medicare certification for all skilled care patients within the facility.
- Issued non-coverage notices following Medicare guidelines to ensure skilled care patients understood their coverage options.
- Prepare Levels of Care for skilled patients converting from Medicare to Medicaid, also prepare Levels of Care for long term care patients who have had changes in their Medicaid coverage due to changes in care status.
- Participated in monthly interdisciplinary team meetings to confirm accurate billing of patient services, ensuring financial compliance and accountability.
- Supervision and training of unit coordinators to make sure rehab and long term care patients' care and records are managed in compliance with HIPAA regulations and company policies
- Accumulated over 5 years of experience in healthcare administration.
- Accumulated 2 years and 3 months of experience in patient care coordination.
IT Helper
Lorien Health Services
Columbia, MD
02.2024 - Current
- Provided user support as the first contact for employees requiring technical assistance.
- Diagnosed and resolved basic issues with computers, printers, software, and network.
- Escalated complex technical issues to senior IT staff or system administrators for resolution. Forward complex or unresolved technical problems to senior IT staff or system administrators.
- (2 years 9 months)
Unit Coordinator
Lorien Health Services
Columbia, MD
04.2024 - 08.2024
- Coordinated patient flow: Oversaw admissions, transfers, and discharges within the unit to optimize patient management.
- Facilitated communication among healthcare team members and patients: Relayed vital messages between doctors, nurses, patients, and families to ensure continuity of care.
- Records Management: Update and maintain electronic health records and patient charts. Scheduling: Arrange diagnostic tests, procedures, and specialist appointments.
- Managed daily unit operations: Scheduled patient appointments and transportation, answered phones, and operated call systems to support efficient unit functionality.
- (5 months)
Dialysis Transport Specialist and Liaison
Lorien Health Services
Columbia, MD
09.2021 - 04.2024
- Operated an in-patient dialysis clinic within a skilled nursing facility. Coordinated transportation of patients to and from treatment sessions, ensuring timely arrival for care. Input vital statistics of patients post-treatment into the electronic record system for review by medical staff and administration.
- (2 years 8 months)
- Liaised with nursing staff, families, and drivers regarding transportation requirements.
- Facilitated timely transport for residents to medical appointments and care services.
- Helped residents safely board, exit, and navigate their mobility needs.
Massage Therapist
Relax & Release Spa
Washington, DC metro
08.2006 - 10.2022
- Provided Customized massage sessions for body maintenance, injury rehabilitation, and injury prevention
- Conducted client consultations to gather medical history and clarify treatment goals: Talk with clients about their medical history, current symptoms, and goals.
- Assessed soft tissues and joints to pinpoint areas of tension or discomfort. soft tissues and joints to locate tense or painful areas.
- Treatment: Apply hands, fingers, forearms, and elbows to knead muscles and perform specialized techniques.
- Guided clients on effective stretching and posture techniques to enhance recovery.: Advise clients on stretching, posture, and relaxation methods.
- Conducted maintenance tasks including sanitizing equipment and changing linens. Sanitize equipment, change linens, and keep accurate treatment records.
- (16 years 3 months)
Lot Associate
Ourisman Automotive Group
Clarksville, MD
11.2021 - 05.2022
- Moved new and used cars into assigned lot spaces to improve the display presentation.
- Kept lot clear of trash, debris, and snow so customers could walk safely.
- Maintained vehicle inventory and kept sales lot clean, organized, and easy to access for customers.
- Compared incoming vehicle deliveries with invoices to identify missing parts or shipping damage.
- Prepared new vehicles for sale by adding window price stickers or dealer plates and fueling units after arrival.
- Sorted, stored, and secured vehicle keys for quick access by sales staff.
- Pulled specific vehicles for test drives and delivered sold units to the delivery area.
- Operated courtesy shuttle to transport customers to a destination after leaving the vehicle for service.
- (7 months)
Ride Share Driver
Uber
Washington DC-Baltimore Area
05.2016 - 03.2020
- Transported riders to destinations safely from designated pickup spots.
- Greeted passengers, assisted with luggage, and maintained cleanliness and comfort of the vehicle.
- Managing the app: Accept ride requests, followed digital maps, and track earnings through the platform.
- (3 years 11 months)
Massage Therapist
Massage Envy
College Park, MD
08.2008 - 09.2009
- Consulted with clients to understand medical history, current symptoms, and treatment goals.
- Assessment: Evaluate soft tissues and joints to locate tense or painful areas.
- Treatment: Apply hands, fingers, forearms, and elbows to knead muscles and perform specialized techniques.
- Guided clients on effective stretching techniques and posture adjustments to enhance wellness.: Advise clients on stretching, posture, and relaxation methods.
- Sanitized equipment and changed linens after each session to ensure a clean and safe environment.: Sanitize equipment, change linens, and keep accurate treatment records.
- (1 year 2 months)
Therapy Technician
Physiotherapy Associates
Laurel, MD
08.2002 - 02.2004
- Facilitated patient care by escorting them between treatment rooms and guiding them through exercises to support their rehabilitation. Escorted patients between treatment rooms and set up equipment for their rehabilitation.
- Ensured clinic cleanliness by regularly cleaning treatment areas and disinfecting surfaces to create a safe environment for patients: Cleaning and disinfecting treatment areas, washing linens, and maintaining exercise equipment.
- Managed administrative tasks by answering phones and scheduling appointments, contributing to smooth clinic operations. Answering phones, scheduling appointments, and entering data into medical records
- (1 year 7 months)
Education
Certificate - Massage
National Massage Therapy Institute
Falls Church05-2006
Bachelor of Science - Kinesiology and Exercise Science
University of Maryland
College Park, MD08-2001
Skills
- Personal Assistance
- Healthcare support
- Insurance authorizations
- HIPAA compliance
- Patient coordination
- Interdisciplinary meetings
- Unit operations
- Clinical record management
- Interpersonal communication
- Attention to detail
- Analytical problem solving
- Team development
- Time management
- Communication skills
- Data entry
- Calendar management
- Flexibility and adaptability
- Multi-line phone systems
- Decision-making
- Schedule coordination
- Workload management
- Record keeping
- Positive and professional
- Meeting management
- Calendar management
- Office administration
- Office supervision
- Email correspondence
- Office equipment troubleshooting
- Spreadsheet skills
- Documentation skills
- Organizational skills
- Record preparation
- Document management
- Relationship building
- Patient support
- Project coordination
- Business acumen
- Healthcare technology use
- Editing and proofreading
- File management
- Problem-solving
- Computer skills
- Record keeping
- Administrative support
- Report generation
- Calm demeanor
- Meeting scheduling
- Mail distribution
- Administrative tasks
- Conflict management
- Task prioritization
- Operational support
- Workflow optimization
- Document management
- Meeting support
- Regulatory compliance
- Patient engagement
- Project Support
Personal Information
Title: Healthcare Admin and Customer Service Expert
Certification
State of Maryland Certified Massage Therapist, ServSafe Food Handler
Accomplishments
- Employee of the Month, February 2023
Timeline
Assistant to MDS Director
Lorien Health Services
08.2024 - Current
Unit Coordinator
Lorien Health Services
04.2024 - 08.2024
IT Helper
Lorien Health Services
02.2024 - Current
Lot Associate
Ourisman Automotive Group
11.2021 - 05.2022
Dialysis Transport Specialist and Liaison
Lorien Health Services
09.2021 - 04.2024
Ride Share Driver
Uber
05.2016 - 03.2020
Massage Therapist
Massage Envy
08.2008 - 09.2009
Massage Therapist
Relax & Release Spa
08.2006 - 10.2022
Therapy Technician
Physiotherapy Associates
08.2002 - 02.2004
Certificate - Massage
National Massage Therapy Institute
Bachelor of Science - Kinesiology and Exercise Science
University of Maryland