Stern Raphael
North Miami
Summary
Detail-oriented technician with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy in client-facing environments. Experienced in assisting both employees and customers with technical issues, with the aim of leveraging my technical proficiency and exceptional customer service skills to not only provide top-tier support to clients but also contribute to the company's growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Orna Security & Concierge Services
08.2022 - Current
- Support headquarters in training new employees, overseeing on-boarding process with technical training on a location to location basis
- Empowering employees with knowledge on how to use self-service app based resources such as our location based incident report ticketing systems and HR queueing systems
- Recruited highly qualified candidates and providing onboarding support for new hires in the dispatch department.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
Sales Consultant
Best Buy
11.2015 - 05.2024
- Analyze customer challenges, ask probing questions, and determine appropriate solutions
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Engages with customers for consultations whether it be in-store, over the phone, or chat options online to diagnose the origins of technical and user issues and propose effective resolutions
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maximized customer retention by resolving issues quickly.
Security personnel
One Global of America Security Service
06.2018 - 08.2019
- Monitor high end restaurant premise to detect and prevent signs of potential threats, and ensure security doors and windows
- Maintain daily logs of irregularities such as equipment or property damage, theft, or presence of an unauthorized person
- Reduced security incidents by consistently monitoring employee access levels and making necessary adjustments.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Education
Associate of Arts - Computer information systems
Miami Dade College
2024
Skills
Customer service experience
Sales experience
Product and Service Sales
Personnel Training
Hardware upgrades
Staff education and training
Computerskills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Certification
- Licensed Comptia A+
References
Reference available upon request
Timeline
Dispatch Supervisor
Orna Security & Concierge Services
08.2022 - Current
Security personnel
One Global of America Security Service
06.2018 - 08.2019
Sales Consultant
Best Buy
11.2015 - 05.2024
Associate of Arts - Computer information systems
Miami Dade College
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