Summary
Overview
Work History
Education
Skills
Timeline
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Stetson Lockett

Katy,TX

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

18
18
years of professional experience

Work History

Operations Manager

Gallivant Technologies
Missouri City, TX
12.2018 - 01.2024
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Shipping and Receiving Clerk

West Elm
Palm Springs, CA
08.2011 - 09.2017
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Operated computers to access information related to shipping activities.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

Housekeeper

Royal Sonesta Hotel
New Orleans, LA
05.2006 - 01.2011
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Education

Associate's degree - Computer Science

Houston Community College
05.2023

High School Diploma -

Marion Abramson Senior High School
05.2005

Skills

  • Process Improvement
  • Business Planning
  • Program Administration
  • Workflow Optimization
  • Performance Monitoring
  • Data Analysis
  • Business Development
  • Customer Service
  • Document Control
  • Financial Management
  • Microsoft Office Expertise

Timeline

Operations Manager

Gallivant Technologies
12.2018 - 01.2024

Shipping and Receiving Clerk

West Elm
08.2011 - 09.2017

Housekeeper

Royal Sonesta Hotel
05.2006 - 01.2011

Associate's degree - Computer Science

Houston Community College

High School Diploma -

Marion Abramson Senior High School

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Stetson Lockett