Stevana Roberts
Lombard,IL
Summary
Mental Health Professional with over eight years of experience providing evidence-based care to children and adults in crisis. Skilled in individualized treatment planning, therapeutic interventions, and collaborative care. Organized, detail-oriented team player with strong multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Counselor
Montrose Behavioral Health Hospital
12.2022 - Current
- Conducted comprehensive assessments of client needs, skillfully navigating sensitive topics while gathering essential information for accurate evaluation purposes.
- Facilitated cross-departmental collaboration to ensure consistent training standards throughout the organization.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Improved billing accuracy by implementing quality control measures and updating insurance information in a timely manner.
- Verified insurance of patients to determine eligibility.
Emergency Service Counselor
DuPage County Health Department
09.2021 - 02.2022
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
- Provided immediate crisis intervention services for callers experiencing emotional distress or seeking assistance with personal concerns.
- Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
- Completed crisis evaluations onsite for residential program.
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
Intake Specialist
DuPage County Health Department
02.2018 - 02.2019
- Identified clients' needs to link to appropriate services and schedule appointments for health department services
- Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Established working knowledge of essential public health and behavioral health services
- Maintaining exceptional customer service skills and professionalism.
Cares Line Worker
Chrysalis Consulting Group
03.2016 - 08.2017
- Identified behaviors that necessitated intervention and obtained assistance from senior personnel to complete intervention
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Made recommendations to Medicaid providers relative to psychological intervention by responding to hotline calls from schools, parents, hospitals, and police departments in various districts
- Performed over the phone assessments to determine eligibility for SASS.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
Education
Master of Arts - Clinical Psychology
Concordia University Chicago
River Forest, IL12.2021
Bachelor of Arts - Family And Consumer Sciences
Eastern Illinois University
Charleston, IL05.2015
Skills
- Problem-solving
- Critical thinking
- Crisis intervention
- Decision-making
- Multitasking
- Mental health assessments
Certification
- LPC - Licensed Professional Counselor ( Pending approval to sit)
Timeline
Admissions Counselor
Montrose Behavioral Health Hospital
12.2022 - Current
Emergency Service Counselor
DuPage County Health Department
09.2021 - 02.2022
Intake Specialist
DuPage County Health Department
02.2018 - 02.2019
Cares Line Worker
Chrysalis Consulting Group
03.2016 - 08.2017
Bachelor of Arts - Family And Consumer Sciences
Eastern Illinois University
Master of Arts - Clinical Psychology
Concordia University Chicago