Stevashia Gadsden
Summerville,SC
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Bar Shift Leader
Doubletree By Hilton
Charleston, SC
08.2022 - Current
- Ensure that bar staff were following company policies and procedures.
- Maintain stock levels of beer, wine, spirits, and soft drinks.
- Establish relationships with customers to ensure repeat business is generated.
- Assist in the development of cocktail menus.
- Comply with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Increase revenue by promoting additional products and assisting with beverage menu.
- Resolve escalated customer complaints to maximize satisfaction and loyalty.
- Stay up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommend food and drinks to patrons based on preference, pairings and special promotions.
- Monitor patron alcohol consumption to encourage safety.
- Interview, hire and train staff to improve customer retention and bolster sales.
- Control labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Check identification cards for proof of age prior to serving alcohol beverages.
- Process payments accurately and efficiently with POS system.
Assembly Line Production Worker
MAHLE Behr Charleston
North Charleston, SC
06.2021 - 12.2023
- Assembled components according to established procedures and safety protocols.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Rotated through various positions on the assembly line as needed by management.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Assisted in training new employees on assembly line processes and procedures.
- Completed component assembly with minimal supervision to meet deadlines.
- Inspected and tested final products to verify conformance to established tolerances.
Customer Service Specialist
T-Mobile
North Charleston, SC
08.2015 - 05.2021
- Handling all customer concerns, billings, payments, budgetary issues and promotions
- Review customer pain points to improve frontline
- Interacted with tenure customers to assure that they're still happy with the services provided
- Contact and assure that customers are sufficiently satisfied with their plan services and customer service
- Setup newly added customers accounts & services
- Made sure that all promotions are advertised to existing and potential customers
- Accommodate customers needs to retain as clients
- Handled all customer concerns, billings, payments, budgetary issues and promotions
- Answered incoming customer inquiries regarding product and service information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Business Administration And Management
Trident Technical College
Charleston, SC12-2025
High School Diploma - High School Studies
Burke High School
Charleston, SC05-2011
Skills
- Equipment Operation
- Materials Management
- OSHA Compliance
- QA
- Call Management
- Complaint resolution
- Customer consulting
Communication Skills
Proficient communication, interpersonal, and collaboration skills, with the ability to share, receive and process information.
Writing Skills
Experienced with Microsoft office tools utilizing; Word, Excel and PowerPoint. Effectively able to communicate through emails and document accounts based on the situation and circumstances.
Timeline
Bar Shift Leader
Doubletree By Hilton
08.2022 - Current
Assembly Line Production Worker
MAHLE Behr Charleston
06.2021 - 12.2023
Customer Service Specialist
T-Mobile
08.2015 - 05.2021
Associate of Arts - Business Administration And Management
Trident Technical College
High School Diploma - High School Studies
Burke High School