Steve Albert
Coshocton,Ohio
Summary
Dynamic and results-oriented professional with a proven track record at DoorDash, adept in GPS technology and demonstrating exceptional punctuality. Excelled in reducing customer complaints through effective communication and problem-solving skills. Skilled in vehicle maintenance, ensuring safe and timely deliveries. Achieved significant improvements in customer satisfaction and operational efficiency.
Skilled Labor Worker with strong track record of success in maintenance, repair, and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Delivery Courier
DoorDash
12.2024 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
General Laborer
Buckeye Brine
03.2024 - 10.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
Sanitor
Kraft Heinz
05.2013 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Call Center Representative
ITM Marketing, Inc
01.2004 - 01.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
GED -
Coshocton High School
Coshocton08-1998
Skills
- Punctuality
- GPS technology
- Route planning
- Willingness to learn
- Attention to detail
- Safety awareness
- Time management
- Job site cleanup
- Customer service
- Material handling
- Repetitive work
- Truck loading and unloading
- Job site organization
- Safety procedures
- Hand-eye coordination
- Team collaboration
Tow Motor Operator - Foundry Work and other industrial employment.
Operated tow motors at McWayne and Kraft and other jobs frequently. Have foundry experience with McWayne Ductile and SanCast.
Timeline
Delivery Courier
DoorDash
12.2024 - Current
General Laborer
Buckeye Brine
03.2024 - 10.2024
Sanitor
Kraft Heinz
05.2013 - 11.2022
Call Center Representative
ITM Marketing, Inc
01.2004 - 01.2013
GED -
Coshocton High School
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