Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Front Desk Agent
Sole Noble House
Sunny Isles Beach , FL
02.2023 - 12.2025
Front Desk Receptionist
Doubletree By Hilton
Sunny Isles Beach , FL
12.2021 - 01.2023
Greeted and welcomed guests upon arrival to ensure a positive first impression.
Managed phone calls and inquiries to provide accurate information and assistance.
Processed check-ins and check-outs efficiently to streamline guest flow.
Cruise Pier Agent
Royal Caribbean International
Miami, FL
02.2018 - 04.2020
Coordinated luggage handling and transfer for boarding guests.
Assisted passengers with check-in procedures at cruise terminal.
Managed crowd control during peak boarding times effectively.
Resolved passenger inquiries and concerns promptly at the pier.
Beach Attendant
Newport Hotel
Sunny Isles Beach, FL
02.2017 - 02.2018
Provided exceptional customer service while responding to guest inquiries and needs.
Educated guests about local attractions and activities to enhance their experience.
Greeted beach visitors and answered questions about the beach and surrounding area.