Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steve Aspiazu

Miami,FL

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

9
9
years of professional experience
2017
2017
years of post-secondary education

Work History

Front Desk Agent

Sole Noble House
Sunny Isles Beach , FL
02.2023 - 12.2025

Front Desk Receptionist

Doubletree By Hilton
Sunny Isles Beach , FL
12.2021 - 01.2023
  • Greeted and welcomed guests upon arrival to ensure a positive first impression.
  • Managed phone calls and inquiries to provide accurate information and assistance.
  • Processed check-ins and check-outs efficiently to streamline guest flow.

Cruise Pier Agent

Royal Caribbean International
Miami, FL
02.2018 - 04.2020
  • Coordinated luggage handling and transfer for boarding guests.
  • Assisted passengers with check-in procedures at cruise terminal.
  • Managed crowd control during peak boarding times effectively.
  • Resolved passenger inquiries and concerns promptly at the pier.

Beach Attendant

Newport Hotel
Sunny Isles Beach, FL
02.2017 - 02.2018
  • Provided exceptional customer service while responding to guest inquiries and needs.
  • Educated guests about local attractions and activities to enhance their experience.
  • Greeted beach visitors and answered questions about the beach and surrounding area.

Education

Alonzo And Tracy Mourning
North Miami, FL

Skills

  • Customer service
  • Front desk operations
  • Reservation management
  • Payment processing
  • Guest relations
  • Time management
  • Conflict resolution
  • Hospitality management
  • Communication skills
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Agent

Sole Noble House
02.2023 - 12.2025

Front Desk Receptionist

Doubletree By Hilton
12.2021 - 01.2023

Cruise Pier Agent

Royal Caribbean International
02.2018 - 04.2020

Beach Attendant

Newport Hotel
02.2017 - 02.2018

Alonzo And Tracy Mourning
Steve Aspiazu