Steve Blattler
New Market
Summary
Results-driven Key Account Manager with expertise in customer relationship management, supply chain optimization, and data analysis. Proven track record of enhancing client satisfaction and loyalty through effective problem-solving and strong stakeholder engagement.
Overview
7
7
years of professional experience
Work History
SR Key Account Manager-Logistics
Gallo Glass
Modesto
04.2022 - Current
- Cultivated strong relationships with key clients, leading to increased customer satisfaction and loyalty.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Delivered high-level customer service by promptly responding to inquiries and effectively resolving issues.
- Fostered positive working relationships with retailers and representatives to support collaborative efforts and communication.
- Maintained accurate records of all communications with customers including emails, phone calls and meetings.
Key Account Manager Customer Service
Gallo Glass
Modesto
12.2018 - 04.2022
- Managed key client relationships, enhancing customer satisfaction and retention.
- Established strong client relationships through regular communication and proactive follow-up.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Advocated for key account needs within the organization, ensuring timely and satisfactory resolution.
Education
High School Diploma -
Beyer High School
Modesto, CA06-1991
Skills
- Account strategy development
- Customer relationship management
- Stakeholder engagement
- Project management
- Supply chain optimization
- Data analysis
- Problem solving
- Client engagement
Timeline
SR Key Account Manager-Logistics
Gallo Glass
04.2022 - Current
Key Account Manager Customer Service
Gallo Glass
12.2018 - 04.2022
High School Diploma -
Beyer High School