Steve Bossert
Harrisburg,SD
Summary
Dynamic Parts and Service Advisor with a proven track record, excelling in customer satisfaction and effective communication. Skilled in inventory management and adept at resolving inquiries, I consistently exceed sales Committed to enhancing customer experiences through knowledgeable service and support.
Overview
7
7
years of professional experience
Work History
Parts and Service Advisor
Carswap
Tea, SD
09.2023 - 02.2026
- Offered friendly and efficient service to customers
- Achieved high customer satisfaction standards, consistently meeting or exceeding targets
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Created detailed estimates by accurately costing materials, supplies, and labor
- Suggested additional services to customers to meet sales goals.
- Provided clear explanations of repair services and pricing to clients.
- Improved customer satisfaction through clear communication and responsive support.
Parts Specialist
Billion Automotive
Sioux Falls, SD
06.2019 - 05.2023
- Ordered parts from multiple distributors to meet customer demands efficiently.
- Resolved inquiries regarding part specifications and availability, ensuring customer satisfaction.
- Greeted customers via phone and in person, addressing questions and resolving concerns to finalize sales.
- Reached out to vendors outside of usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical and electric means.
- Utilized inventory management software for tracking stock levels.
- Completed sales and service documentation for customer and business records and provide receipts of purchase.
- Followed up with customers to offer additional support and check resolution satisfaction
Education
NCO development school -
US Army Advanced Leadership Course
Indianapolis, IN08.1990
Associate of Arts - Business Management
Central Texas College
Kileen, TX04.1990
US Army Professional Leader course - Leadership Course
US Army Primary Leadership Course
FT Riley, KS07.1988
Skills
- Product and Service Knowledge
- Customer service
- Effective customer communication
- Vehicles maintenance
- Diagnostic testing
- Adaptable problem-solving
- Composed under pressure
Affiliations
• US Army Finance Corps
• Gulf War Veteran
Timeline
Parts and Service Advisor
Carswap
09.2023 - 02.2026
Parts Specialist
Billion Automotive
06.2019 - 05.2023
NCO development school -
US Army Advanced Leadership Course
Associate of Arts - Business Management
Central Texas College
US Army Professional Leader course - Leadership Course
US Army Primary Leadership Course