STEVE BOUKAMBOU

Work History

42A Human Resources Specialist

Army National Guard Vermont

Colchester, VT

03.2022 - Current

Provided troubleshooting and technical assistance in use of PeopleAdmin system.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Reviewed and screened applicant resumes to identify qualified candidates.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Implemented quality control initiatives to reduce downtime and increase revenue.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Delivered consultative services and recruited qualified and diversified candidates for employment.

Correctional Officer ( Human Resources )

Northwest State Correctional Facility

Swanton, Vermont

12.2021 - 03.2022

Inspected work sites and crew trucks for contraband, cleanliness and safety
Conducted routine and emergency head counts
Prepared, processed and maintained forms, reports, logs, records and activity journals
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Oversaw and managed hiring process and assisted human resources.
Booked new inmates into facility and processed inmates for release.
Completed intake paperwork, fingerprints and searches.
Identified facility openings and designated inmates to housing units.

Correctional Officer

Johnson County

Olathe, Kansas

04.2018 - 12.2021

Applying procedures and directives by reading and interpreting program material.
De-escalation and mediate disputes
Provide positive reinforcement
Collecting and analyzing data effectively, efficiently, and accurately.
Conduct safety, security, health, and sanitation inspections to abide by rules and regulations
Perform administrative functions
Maintain shift logs and head counts
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

Cable Technician

Time Warner Cable

Kansas City, Missouri

06.2014 - 04.2018

Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
Performed troubleshooting of systems with techniques such as speed and ping tests.
Examining, analyzing and interpreting data from a variety of resources for example electronic monitoring instruments, news reports, and electronic mail to detect conditions of areas and visual displays,
Connected components to exterior cable systems and tested connections for adequate power and functional links
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
Responded to service requests during and after business hours.
Assisting in management and daily operations of Joint Operations Center.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
Developed team communications and information for meetings.
Conducted security audits to identify vulnerabilities.
Monitored use of data files and regulated access to protect secure information.

Supply Specialist

US Army Reserve

Century, Kansas

06.2012 - 09.2015

Boosted productivity by maintaining weapons and materials for 30 team members.
Responsible for receipt, inventory, storage, issue, protection and destruction.
Managed staff of 7 employees for oversight of procurement and supply management.
Assembled and managed 30 team members in operations and equipment utilization.
Maintained accountability for assets valued in excess of $millions of dollars.
Maintains overall security of Facility Operations Center and performing entry control and escort procedures.
Analyzed equipment needs of units to procure required inventory and supplies.
Remained accountable for assets valued over millions of dollars.
Conducted security audits to identify vulnerabilities.

Human Services Counselor

PSRI Technologies

11.2012 - 06.2014

Supported and encouraged adolescents, within program, to maintain substance free and sober lifestyle
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalade, if needed, unresolved problems to higher level of support
Handled 50 calls per day to address customer inquiries and concerns
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 25 new employees.
Reviewing human resources development programs.
Applying education and training policy requirements; discussing retraining procedures; and/or providing retirement options.
Competent in discussing equal opportunity and sexual assault prevention and response programs.
Have experiences in career counseling; completing or editing performance evaluations.
Conducting educational and skill development personnel course programs.
Recruited top talent to maximize profitability.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Summary

Overview

Work History

42A Human Resources Specialist

Correctional Officer ( Human Resources )

Correctional Officer

Cable Technician

Supply Specialist

Human Services Counselor

Education

M.D. - National Security

Homeland Security & Terrorism Certificate - Immigration

Bachelor Degree - Organizational Communication/Criminal Justice

Bachelor Degree - Mass Communication & Journalism

Skills

Certification

Languages

Work Availability

Timeline

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