Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern

Steve Burkarth

Program Manager - Quality
Swansea,IL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Program Manager

Electronic Arts
Redwood City, CA
03.2022 - Current
  • Coordinated test automation for AAA mobile game
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, priorities and conflicts.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Enhanced operational and team practices to optimize project development
  • Defined project scopes, cost estimates and schedules.
  • Provided detailed project status updates to stakeholders and executive management.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Established and tracked quality department goals and objectives.
  • Managed product backlog and supported Scrum framework for sprint releases.
  • Facilitated – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Provided data and metrics to drive influence for best practices across stakeholders.
  • Recruitment and hiring all levels of quality personal (technical/non-technical)

IT Quality Assurance Manager

TriZetto Provider Solutions
Earth City, MO
02.2018 - 03.2022
  • Supervised Quality multi-shore operations staff assigned to various projects across 5 different product families.
  • Determined priority of test efforts based on committed release dates and customer needs and expectations.
  • Handled resource allocations in order to ensure development schedules stayed consistent and on track.
  • Collaborated with cross-functional teams to develop and implement determined impact to planned production deployment dates.
  • Monitored resolution of issues and assisted stakeholders in understanding any ongoing problems and risk by providing QA perspective.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Responsible for recruitment and hiring of all levels of quality personnel.
  • Provided performance feedback, mentoring, and career development goals to team members.

Senior Quality Analyst

TriZetto Provider Solutions
Earth City, MO
10.2016 - 02.2018
  • Lead quality effort for the migration of TPS's data center into Azure Cloud.
  • Oversaw test planning, workload balancing and assignment delegation.
  • Developed and maintained quality assurance procedure documentation.
  • Participated in agile product design reviews to provide input on functional requirements, plan test schedules and strategies in accordance with project scope and delivery dates.
  • Defined and implemented quality initiatives to reduce risk.
  • Analyzed quality and performance data to support operational decision-making.
  • Mentored and trained QA, both on shore and off, on process and technologies.

Quality Analyst

Gateway EDI
St Louis, MO
08.2010 - 10.2016
  • Performed functional, regression, and integration testing for claim processing features and client web portal.
  • Authored and maintained well-organized, efficient and successful manual test cases for the entire team.
  • Reviewed test cases and scenarios of other QA team members to provide guidance and approval
  • Created a test suite that reduced testing efforts from 2 weeks to 3 days.
  • Developed a process to sync QA environments with production that was faster and involved less risk.
  • Selected by leadership to train offshore team members in India.

Education

Bachelor of Science - Computer Science And Informatics

Saint Louis University
St Louis, MO
01.2007 - 05.2010

Skills

Accomplished manager

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Accomplishments

  • Act as a Team Award 2018
  • Make a Difference Award 2017


Timeline

Program Manager

Electronic Arts
03.2022 - Current

IT Quality Assurance Manager

TriZetto Provider Solutions
02.2018 - 03.2022

Senior Quality Analyst

TriZetto Provider Solutions
10.2016 - 02.2018

Quality Analyst

Gateway EDI
08.2010 - 10.2016

Bachelor of Science - Computer Science And Informatics

Saint Louis University
01.2007 - 05.2010

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Steve BurkarthProgram Manager - Quality