Stephen Carvalho
Audi of Greenville
Greenville,SC
35
years of professional experience
Experienced automotive professional with extensive knowledge in managing total dealership operations. Strategic focus on increasing productivity and revenues through strong processes throughout the dealership. Every department is a unique profit center and must be managed as such.
Work History
Brand Specialist
2 Years 3 MonthsIndependent Insurance Broker
4 YearsGeneral Manager
3 MonthsGeneral Manager
7 Years 7 MonthsGeneral Manager
1 Year 7 MonthsGeneral Sales Manager
5 Years 4 MonthsNew Car Sales Manager, Pre-Owned Sales Director, Finance Manager & Sales Advisor
9 Years 11 MonthsProject Manager
1 Year 9 MonthsEducation
GDM- Class 103 - General Dealership Management
LQFM Advanced 503
AA Degree - Liberal Arts and Sciences
High School Diploma
Affiliations
- Member - Nada 20 Groups (2010 - 2017)
- Member - NCM 20 Groups (2003 – 2008)
- Chairman - BMW & MINI Dealer Atlanta Regional Advertising Cooperative (2016 - 2017)
- President - Olivia Estates Homeowners Association (2008 - 2024)
- Vice-President - Brooks Parks & Recreation Youth Football Program (2013 - 2024)
- Board Member – Southern Youth Football Conference (2013 – 2023)
Professional Experience Detail
- Symmetry Financial Group: Licensed Independent Insurance Agent appointed with 20+ carriers to underwrite guaranteed issued Life, Accident and Sickness insurance policies for groups and individuals.
- BMW & MINI of South Atlanta: Over a 7-year period Increased net profit 85%, increased new unit production 38%, used units increased 77%, F&I PVR increased 144% and Service r/o's increased 64% in this medium volume center which generated more than $95 million annually in sales revenue while maintaining in excess of 5.75% net to sales revenue, also maintaining 98.6 Sales and 97.8 Service premium CSI scores. Achieved market sales leadership in this PMA within 8 months of taking over this center and held it for the balance of 7 years.
- Capital Hill Commercial Brokers: General Manager responsible for establishing a GCC division in Dubai, for a UK based financial brokerage. Oversaw every aspect of this start-up. We brokered over 550 million US dollars in bridge loans, constructions loans, commercial & residential mortgages, automotive loans and lines of credit while managing over $250 million US dollars in GCC real property assets.
- Lexus, Volvo & Subaru of South Atlanta: General Sales Manager of these 3 dealerships with the looming challenge of turning around the Lexus center that was on a probationary franchise agreement through TMSNA. My team successfully increased new and used vehicle sales by over 250%. We gained luxury market sales leadership with the Lexus franchise where we outsold Mercedes, Acura and BMW combined monthly. We were able to take the Lexus center that was ranked # 211 of 212 centers in their Customer Satisfaction Indexes into the top 10% nationally, even holding the #1 spots in the nation for a brief period in 2006 in Sales Elite, CPO Elite and Service Elite indexes. We were the sole two-time winner of the National Lexus “Pursuit of Innovation Award” in customer service experience.
- JM Lexus: Employed as a salesperson and worked my way up through most variable management positions. In 1997, I helped establish one of the first dedicated Internet Sales Departments in the country that produced more than 200 monthly sales with a staff of 6 dedicated internet sales advisors. Oversaw a very large pre-owned retail and wholesale operation. We won the Lexus CPO volume retailer award in 1999. I introduced and trained the sales staff on the financial services menu selling approach where we were able to raise the F&I PVR by over $700 per copy. I was part of segment record breaking sales volumes of 815 new Lexus vehicles in November 2002, followed by 1034 brand new Lexus vehicles in December of 2002.
- WFX Acutec Electro-Mechanical Contractors: As the project manager I oversaw the projects that I contracted from start to handover. Work closely with large contractors and local utilities to stay in compliance and on time in accordance with contract perameters.
Timeline
Brand Specialist
Audi of Greenville
05.2024 - CurrentRead More
Independent Insurance Broker
Symmetry Financial Group
06.2019 - 06.2023Read More
General Manager
Nalley Infiniti of Atlanta
05.2018 - 08.2018Read More
General Manager
BMW & MINI of South Atlanta
01.2010 - 08.2017Read More
General Manager
Capital Hill Commercial Brokers
06.2008 - 01.2010Read More
General Sales Manager
Lexus, Volvo & Subaru of South Atlanta
02.2003 - 06.2008Read More
New Car Sales Manager, Pre-Owned Sales Director, Finance Manager & Sales Advisor
JM Lexus
04.1993 - 03.2003Read More
Project Manager
WFX Electro-Mechanical Contractors
06.1991 - 03.1993Read More
NADA Dealer Academy
GDM- Class 103 from General Dealership Management
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Lexus Quality Financial Management
LQFM Advanced 503
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Broward College
AA Degree from Liberal Arts and Sciences
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Deerfield Beach High School
High School Diploma
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