Steve Clayton
Laguna Niguel,CA
Summary
Over 30 years of telecommunication experience installing, provisioning and maintaining services (Fiber Optic, DS3, DS1, and DS0) throughout Southern California. I am a reliable team player within my group and possess strong communication skills. I have also taught English in Japan and worked for an Office Product importer in the Bay Area.
Overview
31
31
years of professional experience
Work History
Network Technician\Switch Technician
TPx Communications
06.2007 - 11.2023
- Daily responsibilities included troubleshooting DS1\DS3 and Fiber Optic circuits and installation orders
- Rotated monitoring Nortel DMS and Lucent 5ESS switches multiple markets
- Maintained LEC collocation equipment, provisioned and managed network services, and network service removal
- Successfully managed projects migrating customer circuits on the DS0, DS1, DS3, and Optical
- Managed software upgrade projects on network equipment.
DMS Switch Technician\Network Technician
XO Communications
09.1997 - 06.2006
- Maintained NORTEL DMS500 switch and Sonus Soft-switch, monitoring customer trouble tickets, and collaborating with other XO groups to resolve network issues
- Proactively worked with customers to troubleshoot issues ensuring a high level of customer satisfaction
- Test and turn up of office trunk groups (DIDs, PRI, ISDN,911s).
Network Technician
ICG Telecom Group
12.1992 - 08.1997
- Daily responsibilities included interfacing with customers, LEC, and IXC technicians, and demonstrating strong customer service skills
- Involved in installing, testing, and troubleshooting DS0/DS1/DS3/STS1 circuits utilizing various test equipment
- Collaborated with colleagues to maintain database integrity and troubleshoot SS7 service on Tekelec STP.
Education
BS in Business Administration -
San Francisco State University
Skills
- Microsoft Office
- Organization
- Team Player
- Training Facilitation
- Preventive Maintenance
- Networking Hardware Installation
- Network Performance Tuning
Timeline
Network Technician\Switch Technician
TPx Communications
06.2007 - 11.2023
DMS Switch Technician\Network Technician
XO Communications
09.1997 - 06.2006
Network Technician
ICG Telecom Group
12.1992 - 08.1997
BS in Business Administration -
San Francisco State University
Similar Profiles
LEIF JOHNSONLEIF JOHNSON
Business Consultant at TPx CommunicationsBusiness Consultant at TPx Communications
Joseph JoyceJoseph Joyce
Warehouse Tech II at TPx CommunicationsWarehouse Tech II at TPx Communications
KYLE W. WalkerKYLE W. Walker
Enterprise Account Manager at TPx CommunicationsEnterprise Account Manager at TPx Communications
HECTOR RIVERAHECTOR RIVERA
Field Service Technician at TPx CommunicationsField Service Technician at TPx Communications
Regina SmithRegina Smith
Social Media Consultant at IndependantSocial Media Consultant at Independant