Summary
Overview
Work History
Education
Skills
Timeline
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Steve Contreras

Los Angeles,CA

Summary

Community Health Care professional with ten years of experience in a fast-paced critical positions. Committed to helping community members improve wellness through hands-on support and education. Positive, upbeat and friendly with excellent relationship-building and conflict resolution skills.

Overview

16
16
years of professional experience

Work History

Outreach Care Specialist II

Elevance Health
08.2014 - 08.2024
  • Developed and implemented mental health training classes in order to educate team and community members/residents.
  • Developed positive rapport with residents, community members, coworkers, and all stakeholders.
  • Contact clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
  • Worked closely with Health Plan and County liaisons to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Excellent interpersonal skills, with a compassionate heart, in order to achieve maximum results.
  • Developed a comprehensive, client-driven case plan with short and long-term goals.
  • Participated in case conferences with a multi-disciplinary team to discuss client care planning and progression.
  • Constructed case notes and comprehensive reports for data entry into Citrix/Flexcare portal.

Special Education Teacher Assistant

Celerity Troika Charter School
08.2013 - 08.2014
  • Assess and analyze student behaviors, interventions, and outcomes to assist the lead teacher in addressing pertinent issues.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Gave one-on-one attention to students while maintaining overall focus on the entire group.
  • Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs, while carrying out IEP goals.
  • Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans.
  • Built and maintained effective communication and relationships with students, teachers, support staff, and parents.

Autism Specialist

Jay Nolan Community Services
08.2008 - 04.2013
  • Helped students develop organizational, time management, and study skills.
  • Conducted consultations to school district and community providers for support for behavioral concerns.
  • Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, and career planning.
  • Collaborated with parents, school faculty, and social workers to address problems and promote student success.
  • Assisted people with Autism evolve personally and mentally by establishing goals for their needs
  • Collaborated with USC Children's Hospital Health Specialist, Jay Nolan Coordinators and L.A.
    Unified School District to develop specific needs of individuals with developmental disabilities
    at home and in community
  • Applied behavioral analysis techniques to reduce behavioral concerns in clients.

Education

Bachelor of Science - Behavioral Sciences

California State University - Los Angeles
Los Angeles, CA
06.2016

Skills

  • Certified in CPR/AED
  • Bilingual in Spanish (oral/written)
  • Positive interpersonal, oral, and written communication skills
  • MS Office proficient
  • Scheduling and Appointment Setting
  • Health coaching
  • Psychiatric and Mental Health Care
  • Community resources specialist
  • Case Management
  • Mental Health Assessment

Timeline

Outreach Care Specialist II

Elevance Health
08.2014 - 08.2024

Special Education Teacher Assistant

Celerity Troika Charter School
08.2013 - 08.2014

Autism Specialist

Jay Nolan Community Services
08.2008 - 04.2013

Bachelor of Science - Behavioral Sciences

California State University - Los Angeles

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Steve Contreras