Steve Contreras
Las Vegas,NV
Summary
Dynamic Assistant Store Manager with proven success in enhancing customer satisfaction, optimizing store operations, and training staff. Skilled in shift scheduling and POS systems, dedicated to driving sales and improving customer engagement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dotty's Casino
Las Vegas, NV
12.2025 - Current
- Supervised daily operations to ensure compliance with company policies and regulatory standards.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Developed and implemented sales strategies to improve customer engagement and retention.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Bartender
Dotty's Casino
Las Vegas, NV
10.2025 - 12.2025
- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Crafted a diverse range of cocktails and beverages using advanced bartending techniques and local ingredients.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Trained new staff on bartending procedures, customer interaction, and operational efficiency best practices.
- Managed inventory levels and ordered supplies to minimize waste while maintaining optimal stock for operations.
- Developed signature drink specials that enhanced menu offerings and attracted increased patronage during events.
- Collaborated with casino management to implement promotional strategies, boosting beverage sales during peak hours.
- Monitored guest behavior for responsible alcohol service, ensuring compliance with gaming regulations and responsible service standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Poker Palace Casino
Las Vegas, NV
03.2023 - 10.2025
- Crafted and mixed cocktails according to established recipes, ensuring quality and consistency.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Trained new staff on drink preparation techniques and customer interaction standards.
- Managed inventory levels, tracking supplies to minimize waste and ensure availability.
- Developed seasonal drink specials, increasing customer interest and engagement.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Assistant Executive Housekeeper
MGM Resorts
Las Vegas, NV
08.2019 - 04.2024
- Assisted in managing housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on cleaning standards and procedures for optimal efficiency.
- Developed and implemented inventory management processes for housekeeping supplies.
- Conducted regular inspections to maintain high-quality standards across all guest rooms.
- Collaborated with other departments to address guest feedback and improve service delivery.
- Streamlined scheduling processes, enhancing workforce productivity and coverage effectiveness.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Streamlined housekeeping operations by developing efficient cleaning schedules and staff assignments.
- Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06-2008
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store operations
- POS systems
- Shift scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Store Manager
Dotty's Casino
12.2025 - Current
Bartender
Dotty's Casino
10.2025 - 12.2025
Bartender
Poker Palace Casino
03.2023 - 10.2025
Assistant Executive Housekeeper
MGM Resorts
08.2019 - 04.2024
High School Diploma -
Rancho High School