Steve C. Prescod
Sacramento,CA
Summary
Dynamic professional with extensive expertise in team leadership and operational management, consistently driving collaboration and delivering impactful results. Proven ability in conflict resolution, process optimization, and strategic planning, adapting seamlessly to evolving business needs. Recognized for reliability and strong communication skills, fostering a productive work environment that empowers teams to excel. Committed to achieving organizational goals through innovative solutions and a collaborative approach.
Overview
18
18
years of professional experience
Work History
Supervisor
West Care
Sacramento, CA
03.2022 - Current
- Overseeing a department of 20+ case managers ensuring that consumer needs are being met through planning and development.
- Maintaining partnerships with stakeholders, government agencies, and service providers to adhere to funding requirements, company policy, and legal regulations.
- Supervise and provide leadership to a team of 25 case managers across multiple programs.
- Ensure compliance with organizational policies, grant guidelines, and applicable state and federal regulations.
- Develop, implement, and facilitate staff training and professional development programs to enhance team performance and ensure consistent service standards.
- Conduct regular team meetings and individual supervision sessions to provide guidance, support, and performance feedback.
- Schedule and facilitate multidisciplinary evaluations with clinical staff and community partners.
- Prepare and submit special reports, data summaries, and performance analyses to directors and funders as required.
- Coordinate the collection and review of required documentation, including medical records, psychological evaluations, and educational assessments.
Intake Coordinator
Alta California Regional Center
Sacramento, CA
03.2021 - 04.2022
- Providing services and lifelong planning to families and individuals with developmental disabilities to achieve healthy and productive lives.
- Review and assess eligibility for Regional Center services in accordance with the Lanterman Developmental Disabilities Services Act.
- Prepare written summaries, intake reports, and recommendations for eligibility determination.
- Collaborate with psychologists, service coordinators, and other professionals to ensure timely completion of eligibility assessments.
- Track intake timelines to ensure compliance with mandated deadlines and internal performance standards.
- Maintain accurate and confidential records in compliance with DDS, HIPAA, and agency policies.
- Participate in staff meetings, training, and community outreach activities to promote awareness of Regional Center services.
- Contribute to continuous quality improvement efforts by identifying areas to streamline intake and eligibility processes.
Parent Coordinator (Dean of Students)
New York City Department of Education
Manhattan, NY
01.2019 - 01.2021
- Increase parent and family involvement in school activities and students’ education by reaching out to families and community members.
- Conduct outreach to families to share information about school programs, events, supports, and resources.
- Create a welcoming environment for parents and guardians and Serve as a liaison between school leadership/staff and parents to ensure clear, two‐way communication.
- Identify issues of concern to families and work with the principal and staff to respond and address those issues.
- Communicate official school information to parents (such as policy updates or event details).
- Convene regular parent meetings and workshops on topics relevant to families.
- Organize and support school events (back-to-school nights, community evenings, etc.) to boost parent engagement.
- Work with the Parent Association (PA)/PTA by helping establish by-laws, facilitating elections, and supporting organizational activities in line with Chancellor’s Regulation A-660.
- Serve as a school contact with central and field-based parent support staff or parent advisory councils.
- Maintain contact with community organizations that partner with the school or provide services beneficial to families and students.
Student Advisor
Eastside House Settlement
Bronx, NY
01.2015 - 12.2019
- Serve as the primary contact/advisor for a caseload of students, supporting their academic, social-emotional, and personal development.
- Conduct intake and regular one-on-one sessions with students to assess needs and set goals.
- Support students to create SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) and help them work toward meeting them.
- Monitor daily attendance and academic progress; perform outreach via phone, remote contact, or home visits.
- Consult with teachers and school staff on academic performance and student needs.
- Refer students to tutoring, academic support services, or other programs as needed..
- Facilitate or support social-emotional learning activities, informal counseling, and group workshops.
- Provide outreach and crisis intervention support under supervision.
- Build trusting relationships with students to improve engagement and well-being.
- Educate students and families about college admissions processes, financial aid (such as FAFSA), testing, and career pathways.
- Connect students with employment opportunities, internships, and post-secondary planning resources
Lead Investigator
New York City Department of Corrections Inspector Generals Office
Queens, NY
03.2008 - 01.2015
- Investigating allegations of staff misconduct, violations of policies, rules, or criminal law by DOC employees and contractors.
- Conducting fact-finding interviews with subjects, witnesses, and other involved parties.
- Collecting, reviewing, and analyzing evidence including written records, reports, videos, audio recordings, and digital data.
- Conduct background investigations and integrity checks on employees and applicants where applicable
- Interview DOC personnel, witnesses, incarcerated individuals, and other relevant parties.
- Gather documentary, forensic, electronic, and testimonial evidence.
- Conduct fieldwork such as surveillance or inspection of facilities when required.
- Liaise and coordinate with outside agencies NYC Department of Investigation, district attorney offices as needed.
- Preparing reports for internal discipline boards or external legal proceedings when necessary.
- Present findings before administrative hearings (Office of Administrative Trials and Hearings).
- Testify in administrative and criminal proceedings.
- Achievements: Acknowledged as New York City’s Mayor Michael Blomberg Gracie Mansion Intern in 2008 for outstanding commitment to the Department of Corrections Investigation Division.
Education
Bachelor of Science - Justice Law administration, Minor in Criminology
Western Connecticut State University
05.2010
Skills
- Computer Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook),
- Social Skills: motivational interviewing, Case management, orientation and onboarding, executive recruiting, placement and onboarding, Human Resources, candidate sourcing and screening, high-volume staffing, applied behavior analysis, clinical care provider, crisis intervention/de-escalation, mental health advocate, suicide prevention, harm reduction therapy, occupational therapy, mental and substance abuse therapy, employment specialist, public speaking, organizational skills, trained facilitator, receptionist expert, customer service, mandated reporter, Program management
- Professional Skills: Program management, record keeping, staff/training development, data analysis, policy development
- Decision-making
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Conflict resolution
Timeline
Supervisor
West Care
03.2022 - Current
Intake Coordinator
Alta California Regional Center
03.2021 - 04.2022
Parent Coordinator (Dean of Students)
New York City Department of Education
01.2019 - 01.2021
Student Advisor
Eastside House Settlement
01.2015 - 12.2019
Lead Investigator
New York City Department of Corrections Inspector Generals Office
03.2008 - 01.2015
Bachelor of Science - Justice Law administration, Minor in Criminology
Western Connecticut State University