Steve Crossley
Bonney Lake,WA
Summary
Dynamic leader with a proven track record in operations management and team building. Expert in problem resolution, vendor relationships, and customer satisfaction, driving measurable improvements in project execution and quality control. Proven Loyalty through out career.
Overview
36
36
years of professional experience
Work History
Principal/General Manager
Crossley Custom Craft
Bonney Lake, WA
09.2010 - Current
- Managed budgeting and forecasting to ensure optimal resource allocation across business.
- Oversaw and participated in full Residential and Commercial Remodels
- Sourced all work through referral's.
- Developed pricing strategies and implemented systems to manage and ensure the bid process was quick and on time.
- Worked with vendors to develop relationships and pricing.
- Managed a strict quality control system.
CEO
White Rhino Retail Services
Bonney Lake, WA
01.2000 - 07.2009
- Cultivated partnerships with key suppliers to optimize inventory management and reduce costs.
- Implemented data-driven decision-making processes to improve operational efficiency across all departments.
- Led cross-functional teams in developing innovative retail solutions tailored to market demands.
- Built the company to a level of over $10,000,000 in volume with up to 400 on payroll.
- Worked with National retailers in setting new stores and implementing extreme remodels.
VP of Store Merchandising
Eagle Hardware and Garden
Renton, WA
03.1990 - 08.1999
- Led strategic initiatives to enhance operational efficiency and customer satisfaction across multiple retail locations.
- Directed cross-functional teams in the execution of high-impact projects aligned with corporate objectives.
- Developed and implemented comprehensive training programs for leadership development and employee engagement.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resource optimization.
- Oversaw remodel/merchandising teams of Billion dollar company.
- Developed store layout for over 100,000 sq ft retail space.
- Oversaw Planogram Team.
- Oversaw SKU layout at planogram level. Implemented planogram program through out all locations.
- Worked directly with CEO to ensure the Merchandise layout and design was at the top of the industry,
- Traveled through out the US and Europe to ensure we were the leaders in Merchandising layout and presentation for our industry.
Education
High School Diploma -
University
Spokane, WASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Attention to detail and quality control
- Effective leader
- Customer relationship management
- Staff training/development
- Vendor relationships
- Consistently meet goals
Timeline
Principal/General Manager
Crossley Custom Craft
09.2010 - Current
CEO
White Rhino Retail Services
01.2000 - 07.2009
VP of Store Merchandising
Eagle Hardware and Garden
03.1990 - 08.1999
High School Diploma -
University