Steve Dixon
Service Technician
Knightdale,NC
Summary
Versatile technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
27
27
years of professional experience
Work History
Field Service Technician– Pharma
Optima
01.2023 - Current
- Repairing, building, and maintaining complex pharmaceutical filling machines
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Engineer
Elekta Inc.
09.2017 - 01.2023
- Calibrating, maintaining, and repairing complex, high radiation Linear Accelerators
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Assisted in developing cost-effective solutions to engineering problems.
- Mentored junior engineers, fostering a positive learning environment that promoted professional growth.
Field Technician
Carolina Handling
03.2006 - 09.2017
- Servicing and repairing a wide range of equipment including electric forklifts, automation machines, Remstar systems and electric cranes, contracting at Glaxo Smith Kline
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Fire Controlman
United States Navy
06.1997 - 06.2005
- Maintained and repaired electromechanical, pneumatic, and hydraulic weapon systems
- Created accessible repository of technical manuals and documents for easy reference by fellow technicians during repair or maintenance tasks.
- Implemented preventative maintenance schedule for all critical components, reducing instances of system malfunction or failure.
Education
Optima
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Elekta Inc.
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Material Handling Company
Electronic Operations And Warfare
United States Navy
BBA - Business
University of Arizona
Tucson, AZ 05.2001 -
Skills
Equipment Oversight
Decision-Making
Problem-solving aptitude
Customer training
Fault diagnosis
Data Collection
Field Repairs
Electrical Troubleshooting
Repair and Installation
Equipment Inspection
Teamwork and Collaboration
Positive Attitude
Professional Experience
- Built and calibrated complex pharmaceutical filling machines while maintaining a high level of customer service.
- Used complex testing equipment to calibrate and repair Linear Accelerators
- Maintained and repaired kV and mV imaging systems.
- Maintained and repaired electric and mechanical product handling equipment for Carolina Handling LLC including PLC diagnostic and replacement, circuit card and electrical component diagnostic and repair, and repair of hydraulic systems.
- Maintained and repaired electromechanical, pneumatic, and hydraulic systems in the United States Navy.
- Directed and managed repairs and installation of both electric and mechanical control systems and equipment.
- Utilized a range of testing equipment including voltmeters, oscilloscopes, and signal generators.
- Managed parts and supply inventories and documented and reported routine and special activities/maintenance.
Training
- BA in Business Management
- DC/AC Circuit Analysis
- Digital Electronics/Principles
- Solid State Electronics
- Electromechanical Systems
- Electric Motor Repair
- Servo Control
- Blueprint and Schematic Reading
- Microcomputer Systems Diagnostic and Repair
- Hydraulic and Pneumatic Diagnostic and Repair
- Radar System Diagnostic and Repair
- Environmental Systems Diagnostic and Repair
- Professional Selling Skills
Timeline
Field Service Technician– Pharma
Optima
01.2023 - Current
Field Engineer
Elekta Inc.
09.2017 - 01.2023
Field Technician
Carolina Handling
03.2006 - 09.2017
BBA - Business
University of Arizona
05.2001 -
Fire Controlman
United States Navy
06.1997 - 06.2005
Optima
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Elekta Inc.
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Material Handling Company
Electronic Operations And Warfare
United States Navy