Steve Driscoll
Peosta,IA
Summary
Dynamic Operations Manager with a proven track record at River City Logistics & Peosta Warehousing enhancing operational efficiency and customer satisfaction. Expert in logistics management and team leadership, I successfully streamlined processes, achieving significant cost reductions and improved employee retention. Committed to fostering a collaborative work environment while driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Operations Manager
River City Logistics
Dubuque
12.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Streamlined logistics operations by implementing efficient routing strategies.
- Grew the OTR Division from 9 trucks to 19 Trucks in 2025
- Weekly Revenue on OTR Trucks from $53,000 weekly to $100,000+ weekly by end of 2025.
- Led cross-functional teams to enhance warehouse productivity and reduce operational delays.
- Analyzed workflow processes to identify bottlenecks and recommend process improvements.
- Coordinated with suppliers to negotiate contracts, optimizing cost-effectiveness in procurement activities.
- Monitored performance metrics to drive continuous improvement initiatives across logistics functions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led recruiting / hiring, onboarding and assisting training of new hires of warehouse, office & transport staff to fulfill business need.
- Developed and maintained relationships with external vendors and suppliers.
- created higher employee retention rates by developing and maintaining a positive work environment and providing opportunities for professional & personal growth.
- maintained high satisfaction rating with long time and new customers resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Peosta Warehousing
Peosta, IA
07.2015 - 12.2024
- Built and strengthened relationships with both existing and new customers, driving long-term partnerships and business growth.
- Cultivated a positive, fast-paced, and rewarding work environment that encouraged employees to want to come to work, improving morale and engagement.
- Increased warehouse utilization from 30% at the start of my tenure to 165% capacity by 2024, while improving operational efficiency and streamlining processes.
- Scaled fleet operations from 5 power units, 8 trailers, and 6 part-time drivers to 24 power units, 45 trailers, and 26 drivers at the time of acquisition by River City.
- Transformed company performance after stepping into the Operations Manager role, shifting the business from a $1.7M annual loss to nearly $3M in annual profit by the time of acquisition — all while maintaining growth momentum.
- Preserved company culture and integrity during COVID by avoiding layoffs and honoring contracts, prioritizing long-term relationships and reputation over short-term profit gains.
- Demonstrated strong multitasking and leadership abilities, effectively managing multiple priorities while providing consistent daily support to employees.
- Refined and improved the recruiting process to attract higher-quality candidates, increase retention, and set clear, transparent expectations to ensure long-term success.
- Led with empathy and accountability by considering employee perspectives while aligning decisions with company objectives, fostering collaboration toward shared goals.
Warehouse Manager
Peosta Warehousing
Peosta, IA
08.2012 - 07.2015
- Streamlined logistics operations by implementing efficient routing strategies.
- Led cross-functional teams to enhance warehouse productivity and reduce operational delays.
- Oversaw inventory management systems, ensuring accuracy in stock levels and timely replenishments.
- Developed training programs for new employees, focusing on safety protocols and operational procedures.
- Analyzed workflow processes to identify bottlenecks and recommend process improvements.
- Coordinated with suppliers to negotiate contracts, optimizing cost-effectiveness in procurement activities.
- Monitored performance metrics to drive continuous improvement initiatives across logistics functions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Stephen Hempstead High School
Dubuque, IA05.2002
Skills
- Empathy and listening
- Customer & Employee Retention
- Team leadership
- Problem-solving
- Multitasking
- Willing to Adapt
- Hardworking
- Trustworthy
Team leadership
Operations management
Customer service
Decision-making
Operational efficiency
Operations monitoring
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Employee motivation
Staff development
Customer relationship management
Superb time management skills
Customer relationship management (CRM)
Onboarding and orientation
Logistics management
Conflict mediation
Customer retention
Timeline
Operations Manager
River City Logistics
12.2024 - Current
Operations Manager
Peosta Warehousing
07.2015 - 12.2024
Warehouse Manager
Peosta Warehousing
08.2012 - 07.2015
High School Diploma -
Stephen Hempstead High School