STEVE DWYER
Ft. Lauderdale,FL
Summary
Results-driven operations and business development professional with extensive experience in franchise management, sales strategy, and partnership development. Proven ability to sign and manage restaurant partnerships, oversee daily operations, and drive business growth. Adept at negotiation, team leadership, and process optimization, with a track record of successfully expanding market presence and fostering long-term partnerships.
Overview
11
11
years of professional experience
Work History
Funeral Director Apprentice
Dwyer Funeral Home
09.2019 - Current
- Joined my family's 120-year-old funeral home business, gaining hands-on experience in all aspects of operations
- Worked closely with families to plan, coordinate, and oversee funeral services, ensuring a seamless and compassionate process
- Leveraged strong people skills honed in previous roles to provide exceptional support during difficult times
- Played a key role in daily operations, planning, and management, helping to maintain efficiency and professionalism
- Introduced modern technology and process improvements from my experience in the startup industry, enhancing organization and streamlining operations
Operations Manager
Delivery Dudes
01.2017 - 08.2019
- Promoted to Operations Manager, overseeing half of the South Florida franchise network
- Reported directly to the Head of Sales, focusing on business development from Ft
- Lauderdale to Miami
- Researched and identified potential partners, leading their onboarding process
- Assigned operations team members to manage and maintain established partnerships
- Assisted in securing high-value partnerships, participating in negotiations, multi-stage meetings, and deal structuring
Operator
Delivery Dudes
01.2015 - 01.2017
- Managed restaurant partnerships and franchise locations within a designated area
- Ensured partner satisfaction and maintained brand standards across all locations
- Spearheaded the onboarding of new partners, consistently expanding the partner network
- Contributed to a newly established role, focusing on strategic growth and relationship management
General Manager
Delivery Dudes
05.2014 - 01.2015
- Held the top leadership position at a company-owned franchise location, overseeing all aspects of operations
- Managed hiring, staffing, scheduling, and ensured smooth daily operations
- Led business development efforts, signing new restaurant partners and strengthening existing relationships
- Developed a passion for building partnerships, excelling in negotiations with restaurant owners, including those hesitant to collaborate
- Focused on fostering long-term relationships, contributing to company growth
Manager
Delivery Dudes
11.2013 - 05.2014
- Supported the General Manager in overseeing daily operations and long-term strategic planning
- Gained hands-on experience in scheduling, accounting, and general business operations
- Worked directly with current and potential restaurant partners, developing key relationship-building skills
- Discovered a passion for business development and partnership management
Education
Mortuary Science
Fine Mortuary College
Norwood, MASkills
- Operations Management
- Business Strategy
- Business Development
- Restaurant Partnerships
- Sales Strategy
- Negotiation
- Client Relationship Management
- Market Research
- Team Leadership
- Hiring
- Staffing
- Training
- Strategic Planning
- Performance Improvement
Timeline
Funeral Director Apprentice
Dwyer Funeral Home
09.2019 - Current
Operations Manager
Delivery Dudes
01.2017 - 08.2019
Operator
Delivery Dudes
01.2015 - 01.2017
General Manager
Delivery Dudes
05.2014 - 01.2015
Manager
Delivery Dudes
11.2013 - 05.2014
Mortuary Science
Fine Mortuary College
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