Steve Frembling
Apopka,FL
Summary
Dynamic General Manager with a proven track record at World Market, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic planning and problem resolution, achieving significant sales growth. Skilled in employee development and labor cost controls, fostering a high-performing team dedicated to excellence.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
World Market
2019.10 - Current
- Oversaw daily operations to enhance customer experience and streamline workflows.
- Developed and implemented strategies to drive sales growth and improve inventory management.
- Cultivated a high-performing team through training, mentorship, and performance evaluations.
- Managed budgeting processes to optimize resource allocation and reduce costs.
- Conducted regular audits of operational procedures to maintain compliance with company standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
Ralphs Grocery Store
2009.12 - 2019.08
- Oversaw daily store operations, ensuring compliance with safety and sanitation standards.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Analyzed customer feedback to refine product offerings and enhance client satisfaction.
- Established strong relationships with key clients, fostering long-term partnerships and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Streamlined checkout process, resulting in shorter lines and happier customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Client Servies Manager
ADP- Automatic Data Processing
1999.06 - 2009.09
- Oversaw fleet operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented maintenance schedules to enhance vehicle reliability and performance.
- Managed vendor relationships for procurement of vehicles and parts, optimizing cost efficiency.
- Analyzed fleet performance data to identify improvement areas and drive operational excellence.
- Led cross-functional teams in executing logistics strategies, improving delivery timelines by streamlining processes.
- Trained staff on best practices for vehicle operation and maintenance, promoting a culture of safety.
- Utilized fleet management software to monitor vehicle usage, scheduling, and inventory management effectively.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Completed projects by effectively delegating tasks and overseeing employee performance.
Education
High School Diploma -
Western High School
Anaheim, CA1994-06
High School Diploma -
Western High School
Anaheim, CA1994-06
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Labor cost controls
- Strategic planning
- Employee development
- Consistently meet goals
Certification
Food Safety
Timeline
General Manager
World Market
2019.10 - Current
Sales Manager
Ralphs Grocery Store
2009.12 - 2019.08
Client Servies Manager
ADP- Automatic Data Processing
1999.06 - 2009.09
High School Diploma -
Western High School
High School Diploma -
Western High School