Steve Gross
Van Buren,AR
Summary
Diligent Sales Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
25
25
years of professional experience
Work History
Regional Sales Manager
MPM Protections
06.2024 - 10.2024
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Outside Sales Rep
Elliot Electric
01.2023 - 06.2024
- Developing the industrial segment of a traditionally contractor based electrical distributor
- Responsible for establishing SPAs for customers, based on their needs
- Building a pricing matrix to establish competitiveness in our local market
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Territory Sales Rep
A-Safe USA
01.2019 - 01.2023
- Established a new territory from conception: Arkansas, Kansas, Missouri, Nebraska, and Oklahoma
- Presented new technology to many customers that enabled them to make their facilities a safer place to work
- Assisting in designing safe pedestrian traffic ways inside facilities as well what was needed to protect critical equipment
Industrial Sales Specialist
Wholesale Electric Supply
01.2016 - 01.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
Account Manager
Radwell, Inc.
01.2016 - 04.2016
- Managed new and existing customers
- Negotiated new contracts; and
- Educated customers of the options of repair options of units
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Senior Vice President of Sales
Indel Supply, Inc.
01.2015 - 01.2016
- Started a new company specializing in the repair of industrial automation and electronic equipment
- Developed and managed new customer relations; and
- Maintained customer A/R and vendor A/P
Regional Account Manager
Rexel, Inc.
01.2000 - 01.2015
- Led development of new client accounts
- Promoted growth of sales and profits of existing clients; and
- Specialized in sole-source agreements while maintaining cost savings programs with both new and existing customers
Education
High School -
SOUTHSIDE HIGH SCHOOL
FORT SMITH, AR01.1984
Skills
- Customer service
- Operations
- Cold calling skills
- Strategy development
- Account development
- Customer rapport
- Negotiation
- Cost savings programs
- Sales management
- Relationship building and management
- Networking skills
Timeline
Regional Sales Manager
MPM Protections
06.2024 - 10.2024
Outside Sales Rep
Elliot Electric
01.2023 - 06.2024
Territory Sales Rep
A-Safe USA
01.2019 - 01.2023
Industrial Sales Specialist
Wholesale Electric Supply
01.2016 - 01.2019
Account Manager
Radwell, Inc.
01.2016 - 04.2016
Senior Vice President of Sales
Indel Supply, Inc.
01.2015 - 01.2016
Regional Account Manager
Rexel, Inc.
01.2000 - 01.2015
High School -
SOUTHSIDE HIGH SCHOOL
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