Steve Herm
Louisville,KY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business in an ethical manner. Background in delivering outstanding customer service by exceeding customer expectations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
KYBSS LLC
03.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
Proctor
Building Science Professional Training LLC
03.2013 - Current
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Administered individual and group assessments according to testing guidelines.
Quality Assurance Analyst
Building Science Professional Training LLC
06.2013 - 01.2020
- Performed QA for 49 Owens-Corning Insulation contractors.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
Service Manager
Ky Energy Pro
03.2014 - 03.2019
- Supervised personnel in performing over 200 Areoseal installs.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Associate of Science - HVAC
Jefferson Community And Technical College
Louisville, KYSkills
- Business Planning
- Customer Relations
- Business Development
- Client Service
- Verbal and Written Communication
- Project Management
- Bidding Process
- Business Launch
- Operations Management
Certification
- Licensed KY HVAC Master
- Licensed KY HVAC Journeyman
- BPI Building Analyst
- BPI Infiltration Duct Leakage
- BPI Envelope Specialist
Timeline
Owner/Operator
KYBSS LLC
03.2019 - Current
Service Manager
Ky Energy Pro
03.2014 - 03.2019
Quality Assurance Analyst
Building Science Professional Training LLC
06.2013 - 01.2020
Proctor
Building Science Professional Training LLC
03.2013 - Current
Associate of Science - HVAC
Jefferson Community And Technical College
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team
Evelyn RobertsEvelyn Roberts
Human Resources at Driftboat ManagementHuman Resources at Driftboat Management