Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Steve Hernandez

Phoenix

Summary

Dynamic delivery driver with a clean driving record and a positive attitude, recognized for enhancing customer satisfaction at Rent A Center. Proven ability to optimize routes and manage time effectively, ensuring timely deliveries. Strong teamwork skills demonstrated through collaboration in various roles, consistently achieving project goals and exceeding client expectations.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Rent A Center Warehouse & Retail Store
03.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Remodeling Crew Member

Lowes Home Improvement Stores
02.2020 - 02.2022
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Increased client referrals by consistently delivering exceptional craftsmanship on all projects.
  • Solved problems creatively during unforeseen complications while adhering to project specifications.
  • Assisted in the planning and execution of complex remodeling projects, resulting in successful transformations.
  • Supported overall team success by assisting other crew members as needed.
  • Collaborated with team members to complete remodeling projects on time and within budget.

Driver

Lyft
06.2018 - 12.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Event Organizer

City of Phoenix Convention Center
06.2016 - 06.2019
  • Coordinated schedules and timelines for events.
  • Increased event attendance by strategically marketing and promoting events through various channels.
  • Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
  • Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
  • Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.

Education

Monache High School
Porterville, CA

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Dependable and reliable
  • Clean driving record

Timeline

Delivery Driver

Rent A Center Warehouse & Retail Store
03.2022 - Current

Remodeling Crew Member

Lowes Home Improvement Stores
02.2020 - 02.2022

Driver

Lyft
06.2018 - 12.2020

Event Organizer

City of Phoenix Convention Center
06.2016 - 06.2019

Monache High School

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Steve Hernandez