Steve Herrera
Queen,NY
Summary
Energetic and dedicated server with 5 years experience delivering exceptional dining experiences in fast-paced environments. Skilled in menu knowledge, and exceeding customer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Runner
Quality Bistro
2022.06 - 2025.05
- Delivered food and beverages promptly to ensure guest satisfaction.
- Coordinated with kitchen staff to manage order accuracy and efficiency.
- Assisted servers in maintaining a clean and organized dining area.
- Monitored inventory levels to support timely replenishment of supplies.
- Trained new team members on food presentation and service standards.
- Collaborated with management to enhance overall dining experience based on customer feedback.
- Ensured compliance with health and safety regulations in food handling practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Bussboy
Quality Bistro
2021.08 - 2022.06
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Supported team during peak hours by efficiently clearing tables and resetting for new guests.
- Monitored sanitation standards and adhered to health regulations consistently.
- Trained new busboys on best practices for service efficiency and restaurant protocols.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Bussboy/ Barista
Tony Di Napoli
2020.07 - 2021.08
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Aided kitchen staff with dishwashing duties during peak hours to maintain efficiency in the back of house operations.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Crafted high-quality coffee beverages while maintaining exceptional customer service standards.
- Trained new baristas on beverage preparation and café operations to enhance team efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Assistant Food Runner
Maison Premiere
2026.04 - Current
- Assisted servers by communicating order details and special requests effectively.
- Assisted in food preparation tasks when needed, following strict guidelines for presentation and quality standards.
- Kept track of inventory levels at service stations, replenishing supplies as needed to maintain seamless operations during busy shifts.
- Streamlined communication between the front of house and back of house teams by relaying important information about orders and dietary restrictions.
- Supported optimal table turnover rates by quickly resetting tables after guests departed.
Education
High School Diploma -
A. Philip Randolph
New York, NY2020-06
Skills
- Baking basics
- Vegetable cutting
- Kitchen safety
- Food preparation
- Knife skills
- Cooking techniques
- Sanitation practices
- Food presentation
- Allergen awareness
- Seafood handling
- Temperature control
- International cuisine
- Flavor development
- Recipe execution
- Customer service
- Problem-solving
- Time management
- Training and mentoring
- Decision-making
- Workload management
- Safe food handling
- Hygiene practices
- Stock organization
- Sanitation procedures
- Cooking methods
- Equipment operation( mixers, ovens etc)
- Cross-contamination prevention
Certification
ServSafe Certification
Driver's License
LANGUAGE
English- Fluent
Spanish - Fluent
Timeline
Assistant Food Runner
Maison Premiere
2026.04 - Current
Food Runner
Quality Bistro
2022.06 - 2025.05
Bussboy
Quality Bistro
2021.08 - 2022.06
Bussboy/ Barista
Tony Di Napoli
2020.07 - 2021.08
High School Diploma -
A. Philip Randolph