Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Steve Hoover

Steve Hoover

Conway,AR

Summary

Dedicated and versatile professional with a strong background in technical support, specializing in internet, computers, and IoT devices. Experienced in troubleshooting and resolving complex issues, with a focus on turning challenging situations into positive outcomes. Known for delivering exceptional customer service by addressing difficult problems with patience and expertise, fostering trust and satisfaction. Proficient in billing operations and skilled in sales, with a proven ability to build client relationships and drive results. Seeking a remote position to leverage technical expertise and interpersonal skills in a dynamic environment, while continuing to make a meaningful impact by helping customers overcome their most challenging technical hurdles.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Defiance Computing
01.2010 - Current
  • Expert in custom computer building and design, tailoring systems to individual needs and performance specifications.
  • Skilled in setting up, configuring, and troubleshooting home and small business networks, including routers, switches, and wireless systems.
  • Proficient in diagnosing and repairing hardware and software issues for computers, smartphones, and televisions, ensuring optimal functionality and customer satisfaction.
  • Consulted with customers to assess needs and propose optimal solutions.

Billing Specialists

Concentrix - Remote
12.2022 - 04.2024
  • Assisted customers with billing inquiries, including explaining charges, resolving disputes, and processing payments.
  • Updated and maintained accurate account information in billing systems.
  • Communicated effectively with customers to address concerns and provide satisfactory solutions.
  • Ensured compliance with company billing policies and procedures.
  • Supported sales efforts by recommending billing options or account adjustments to meet customer needs.

Tier II Remote Service Technician

Support.com
12.2013 - 11.2022
  • Provided billing assistance, including resolving payment discrepancies, explaining charges, and updating account information.
  • Delivered technical support for internet, computers, and IoT devices, troubleshooting connectivity and hardware issues effectively.
  • Assisted customers with product setup and usage, ensuring seamless integration and functionality.
  • Maintained detailed records of customer interactions and resolutions in compliance with company policies.
  • Supported sales efforts by recommending products or services that aligned with customer needs.

Education

Associates in Computer And Electronic Sciences - Computer Science

ITT Technical Institute
Little Rock, AR

Skills

  • Sales negotiation
  • Small Business operations management
  • Cost management
  • Financial planning
  • Operations oversight
  • Operations management

Hobbies

  • Home Lab Management: Set up and maintain a home lab environment for hands-on experimentation and skill development in technology and networking.
  • 3D Printing and Design: Create custom designs and bring ideas to life through 3D printing, focusing on precision and functionality.
  • Desktop CNC Machining: Operate and program desktop CNC machines to craft intricate designs with high precision.
  • Prototyping in Fusion 360: Utilize advanced CAD software to design and prototype innovative projects, emphasizing problem-solving and creativity.

Timeline

Billing Specialists

Concentrix - Remote
12.2022 - 04.2024

Tier II Remote Service Technician

Support.com
12.2013 - 11.2022

Owner/Operator

Defiance Computing
01.2010 - Current

Associates in Computer And Electronic Sciences - Computer Science

ITT Technical Institute

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Steve Hoover