Summary
Overview
Work History
Education
Skills
Timeline
Generic

steve howland

Davenport,IA

Summary

Dynamic construction professional with a proven track record at Long Construction, excelling in system installations and quality control. Known for attention to detail and effective time management, I enhance customer satisfaction through exceptional service and skilled operation of power tools and machinery. Committed to delivering results that exceed client expectations.

Overview

2026
2026
years of professional experience

Work History

Installer

Long Construction
02.2007 - Current
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.

Owner

Steve Howland Construction, Inc.
1995 - 01.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Representative

Brammer Manufacturing
1991 - 1995
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree - Mathematics

Grinnell College
Grinnell, IA
05-1992

Skills

  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • experience running some equipment such as JLG, skidloaders, backhoes

Timeline

Installer

Long Construction
02.2007 - Current

Owner

Steve Howland Construction, Inc.
1995 - 01.2007

Customer Service Representative

Brammer Manufacturing
1991 - 1995

No Degree - Mathematics

Grinnell College

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steve howland