STEVE HUNTER
Clive,Iowa
Summary
Operations professional with solid track record of optimizing processes and enhancing team productivity. Known for collaborative approach and focus on achieving company objectives through efficient resource management. Reliable and adaptable leader with strong problem-solving and communication skills.
Overview
16
16
years of professional experience
Work History
Lead Operations Supervisor
Des Moines Area Regional Transit
07.2010 - Current
- Motivated and trained employees to maximize team productivity.
- Established clear communication channels within the team for seamless information flow and timely decisionmaking.
- Spearheaded safety initiatives within the department, fostering a culture of workplace safety among all employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Home Mortgage Collections Agent
Wells Fargo
05.2009 - 06.2010
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
No Degree - Broadcast Journalism
University of Utah
Salt Lake City, UTSkills
- Staff training and development
- Scheduling and coordination
- Health and safety compliance
- Transportation management
- Customer service
- Problem-solving
- Teamwork and collaboration
Timeline
Lead Operations Supervisor
Des Moines Area Regional Transit
07.2010 - Current
Home Mortgage Collections Agent
Wells Fargo
05.2009 - 06.2010
No Degree - Broadcast Journalism
University of Utah
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