Steve Juniphant
Concord,California
Summary
Seasoned professional and business leader with 37 years of experience, well-prepared to excel in a Senior Manager role. Extensive background in business operations, committed to driving team success and achieving significant results. Renowned for adaptability in dynamic environments, brings a collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
23
23
years of professional experience
Work History
Estimatics Team Manager
State Farm Insurance Company
01.2015 - Current
- Collaborate with claims on ways to be more efficient with quality
- Lead estimatics operations across Northern California, ensuring high-quality appraisals
- Manage supplier relationships and oversee appraisers, driving continuous quality improvements
Claim Litigation Team Manager
State Farm Insurance Company
01.2003 - 01.2015
- Led a team handling litigation injury cases across six counties for over 1200 cases
- Managed Suits Against the Company litigation, collaborating with legal teams and SIU
- Developed a Litigation Injury Analysis Plan, improving case outcomes and cost efficiency
Claim and Agency Liaison
State Farm Insurance Company
01.2010 - 01.2011
- Provided policy and regulatory insights, ensuring accurate coverage determinations
- Participated in agency planning meetings and shadowed agents to enhance collaboration
- Partnered with three Agency Field Offices to improve claims knowledge and execution
- Provided insight into claims areas that exhibit our value proposition for customers
Claim Team Manager - Investigations
State Farm Insurance Company
01.2002 - 01.2003
- Led a team assessing liability, negligence, and fraud risk
- Strengthened fraud detection strategies in collaboration with SIU
Education
Bachelor of Arts - Mass Communications Marketing/ Public Relations
California State University - East Bay
Hayward, CASkills
- Change management
- KPI monitoring
- Team collaboration
- Communication skills
- Strategic planning
- Decision-making
- Team leadership
- Quality assurance
- Continuous improvement
- Innovation and creativity
Leadership Projects And Initiatives
- Quality Estimatics/Claims Leadership Group, Improved claims collaboration & quality, 2023-2024
- Engagement Champion Leader, Led initiatives to enhance processes, culture, and employee engagement, 2020-2024
- Litigation Strategy Action Plan, Developed a statewide plan to improve litigation outcomes, 2012
- ADP Estimatics Transition, Led training for new estimating software, 2013-2014
Timeline
Estimatics Team Manager
State Farm Insurance Company
01.2015 - Current
Claim and Agency Liaison
State Farm Insurance Company
01.2010 - 01.2011
Claim Litigation Team Manager
State Farm Insurance Company
01.2003 - 01.2015
Claim Team Manager - Investigations
State Farm Insurance Company
01.2002 - 01.2003
Bachelor of Arts - Mass Communications Marketing/ Public Relations
California State University - East Bay
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