Steve Kayemba
Schenectady
Summary
Sales professional with 27 years of work experience at Frito-Lay, specializing in customer service and sales strategy. Expertise in conflict resolution and client relationship enhancement, utilizing effective communication and visual merchandising to boost product success. Proven ability to thrive in fast-paced environments while delivering measurable results. Committed to supporting team objectives and driving organizational success.
Overview
30
30
years of professional experience
Work History
Lead Sales Representative
Frito-Lay
Clifton Park
03.1998 - Current
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction levels.
- Delivered, sold, and merchandised Frito Lay products .
Senior Lead Teller
Key Bank of New York
Schenectady
11.1996 - 03.1998
- Supervise daily operations of teller line, ensuring accuracy and efficiency while delivering exceptional customer service.
- Coordinated interactions between teller line and bank management to address operational challenges.
- Documented and presented daily statistics related to teller transactions and discrepancies.
- Executed complex transactions and rendered support to additional tellers as needed.
- Executed ATM balancing processes, including precise cash loading according to bank replenishment schedule.
- Analyzed account activity frequently for signs of fraudulent or suspicious actions.
Tax Processor
Fleet Bank Tax Services
Menands
01.1995 - 11.1996
- Facilitate IT-201 processing for New York State
- Ensured accuracy of calculations on tax returns ahead of submission.
- Compiled documents needed for filing taxes such as W-2 forms, 1099s.
Education
Associate of Applied Science - Business Administration
Hudson Valley Community College
Troy, NY08-2008
Skills
- Customer service
- Sales strategy
- Visual merchandising
- Inventory management
- Conflict resolution
- Client relationship management
- Problem solving
- Effective communication
Languages
French
Native/ Bilingual
Swahili
Limited
Timeline
Lead Sales Representative
Frito-Lay
03.1998 - Current
Senior Lead Teller
Key Bank of New York
11.1996 - 03.1998
Tax Processor
Fleet Bank Tax Services
01.1995 - 11.1996
Associate of Applied Science - Business Administration
Hudson Valley Community College
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