Summary
Overview
Work History
Education
Skills
Timeline
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Steve Keenan

North Las Vegas,NV

Summary

Dedicated Security Officer with extensive experience at Station Casinos, skilled in emergency response. Proven ability to enhance safety through proactive patrol operations and conflict de-escalation. Recognized for superior customer service and maintaining a secure environment, effectively reducing unauthorized access incidents and ensuring compliance with security protocols.

Proficient in daily casino security procedures including Area Checks, Table Game Fills Keno Fills, Bingo Fills, Kiosk and Slot Tech assists, Poker Room Box Drops.

Overview

16
16
years of professional experience

Work History

Security Officer

Station Casinos
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Directed guests around building and answered accessibility questions.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
  • Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
  • Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
  • Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.

Security Officer

Allied Universal Security Services
02.2022 - 01.2023
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Bank Security Officier

G4S Secure Solutions
04.2020 - 02.2022
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Maintained accurate records of security incidents, contributing to the development of effective prevention strategies.
  • Minimized financial losses due to robbery attempts by closely adhering to established cash-handling guidelines when assisting tellers during transactions.
  • Provide assistance to customers, employees and visitors in a courteous ans professional manner.

Event Security Officer

CSC Security
11.2019 - 03.2020
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Contributed to a positive event experience for attendees through professional interactions and courteous service.
  • Provided immediate assistance in emergency situations, coordinating with first responders and event staff as needed.
  • Maintained a secure environment for attendees by promptly resolving conflicts and addressing any disruptive behavior.
  • Reduced potential threats by implementing effective crowd control measures and access point monitoring.

Hospital Security Officer

Securitas Security Services USA
03.2009 - 09.2019
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
  • Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
  • Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
  • Wrote detailed reports of all security breaches and investigations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

High School Diploma -

Rockford East High School
Rockford, IL
06-1970

Skills

  • Incident reporting
  • Detail-oriented
  • Superior customer service
  • Emergency response
  • Access control
  • Patrol operations
  • Conflict de-escalation
  • Access control management
  • Stationary surveillance
  • Emergency management
  • Workplace violence prevention
  • Asset protection
  • Fire safety training
  • First aid and CPR certified
  • High level of integrity
  • Premises patrol
  • Entrance control
  • Identification verification
  • Shift work experience
  • Work ethic
  • Workplace safety
  • Patrolling
  • Reliability
  • Punctuality
  • Security protocols
  • First aid certified
  • Emergency awareness
  • De-escalation techniques

Timeline

Security Officer

Station Casinos
01.2023 - Current

Security Officer

Allied Universal Security Services
02.2022 - 01.2023

Bank Security Officier

G4S Secure Solutions
04.2020 - 02.2022

Event Security Officer

CSC Security
11.2019 - 03.2020

Hospital Security Officer

Securitas Security Services USA
03.2009 - 09.2019

High School Diploma -

Rockford East High School

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