Steve Kouemo
Digital Seller Intern (IBM)
Silver Spring,MD
Summary
Bilingual professional with experience in customer service and sales. Possesses a technical background and is skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Experienced in inventory management and complaint handling.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Custom Device Order Rep
Meso Scale Discovery
07.2021 - Current
- Maintained clear communication and positive relations with customers in developing custom product templates in collaboration with diverse team
- Increased satisfaction scores by 34% by restoring customer confidence and reworking methods to manage complaints/generate solutions
- Built and maintained specialized project plans, using agile methodology to align and monitor timelines for orders and initiatives
- Supervised and improved manufacturing process of custom orders across their entire lifecycle, decreasing related operational costs by 27%.
Prepared Foods Service
Wholefoods
1 2021 - 06.2021
Barista
Starbucks
01.2018 - 01.2021
Education
MS (Candidate) - Cloud Computing Systems
University of Maryland Global Campus
10.2023 - 05.2025
BS - Biology
University of The District of Columbia
08.2015 - 05.2020
Skills
Cloud Engineering, Team Collaboration, Communication/Reporting, Presentations, Complex Problem-Solving, Solution Architecture, Project Management, Customer Relations, Attention to Detail, Python (Django), Java, JavaScript, SQL, HTML/CSS
Languages
English
French
Interests
Stocks & ETFs Investing, Weightlifting, Basketball, Football, F1 racing, Soccer, Golf
Timeline
MS (Candidate) - Cloud Computing Systems
University of Maryland Global Campus
10.2023 - 05.2025
Custom Device Order Rep
Meso Scale Discovery
07.2021 - Current
Barista
Starbucks
01.2018 - 01.2021
BS - Biology
University of The District of Columbia
08.2015 - 05.2020
Prepared Foods Service
Wholefoods
1 2021 - 06.2021
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