Steve Laba
Arlington Heights,Illinois
Summary
Serviced-focused General Manager with more than 20 years dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
31
31
years of professional experience
Work History
Account Manager
Red Bull Distribution
Arlington Heights, IL
01.2024 - Current
- Coordinated with internal teams to ensure the timely delivery of products and services to clients.
- Created strategies to boost revenue from current accounts.
- Monitored competitor activities to remain competitive in the market.
- Kept the sales floor well-stocked and organized with the latest merchandise to encourage consistent sales revenue.
General Manager
DPS Automotive Group
Arlington Heights , IL
10.2023 - 12.2023
- Managed automotive aftermarket installation business (including chemical application, truck and car accessories.
- Developed car dealership and fleet company programs to improve revenue and retention.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employee install team to ensure timely installation for higher customer satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
Facility Operations Manager
S&S Automotive
Woodridge, IL
04.2004 - 10.2023
- Coordinated daily operations of 5 aftermarket installation facilities for chemical application, car and truck accessories
- Scheduled and organized installation work based on timeline, task, and dealership location.
- Conducted routine inspections of facility grounds, external structures, systems, and equipment.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Identified cost-saving strategies for continuous improvement initiatives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Interacted well with customers to build connections and nurture relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Account Manager
S&S Automotive
Elmhurst, IL
04.2002 - 04.2004
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Presented product features and advantages to potential customers during sales meetings.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Assistant Manager
S&S Automotive
Northbrook, IL
08.1997 - 04.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in the workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
S&S Automotive
Elmhurst, IL
12.1993 - 08.1997
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Criminology
Northern Illinois University
Dekalb, ILSkills
- Quality Management
- Account Management
- Schedule Management
- Staff Supervision
- Business Development
- Customer Relationship Management
- Recruitment
- Leadership
- Product Development
- Training and Coaching
- Process Improvements
Websites
Timeline
Account Manager
Red Bull Distribution
01.2024 - Current
General Manager
DPS Automotive Group
10.2023 - 12.2023
Facility Operations Manager
S&S Automotive
04.2004 - 10.2023
Account Manager
S&S Automotive
04.2002 - 04.2004
Assistant Manager
S&S Automotive
08.1997 - 04.2002
Customer Service Representative
S&S Automotive
12.1993 - 08.1997
Bachelor of Science - Criminology
Northern Illinois University
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