Steve Le
Fountain Valley,CA
Summary
Dependable and service-focused individual motivated to deliver consistent, prompt, and courteous service. A reliable and energetic professional provides efficient and seamless access to supply. Adapts quickly to changing situations to overcome problems and maintain performance.
Overview
9
9
years of professional experience
Work History
Host
NEP Cafe
Fountain Valley , CA
06.2024 - Current
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Processed payments from customers using a POS system.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Server
Paradise Dynasty
Costa Mesa, CA
12.2021 - 06.2023
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options catered to diets/allergens.
- Proactively collected dirty dishes and glasses from tables or counters, preparing areas for the next course or diners.
- Communicated with all FOH staff via walkie-talkie in delegating duties to yield high turnover
- Touched base with guests periodically to ensure a positive dining experience Operated POS terminals to input orders, split bills, and calculate totals.
- Adaptive in handling complaints and accommodating each individual and their needs. Stocked service areas with supplies during slow periods.
Server
Wang Cho Korean BBQ
Santa Ana, CA
09.2019 - 12.2021
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
Floor Manager
Binh Minh Restaurant
Garden Grove, California
02.2016 - 07.2018
- Maintained a safe, clean and organized floor environment.
- Provided training and guidance to new employees regarding store policies and procedures.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Created daily work schedules for staff members according to the needs of the business.
Education
High School Diploma -
Westminster High School
01.2016
Associates Degree in Business Administration - Business Administration
Orange Coast College
Costa Mesa01.2020
Bachelor of Science - Business Economics
California State University - Fullerton
Fullerton, CASkills
- Punctual
- Cooperative
- Receptive
- Resilient Under Pressure
- Guest Engagement
- Safe Food Handling
Timeline
Host
NEP Cafe
06.2024 - Current
Server
Paradise Dynasty
12.2021 - 06.2023
Server
Wang Cho Korean BBQ
09.2019 - 12.2021
Floor Manager
Binh Minh Restaurant
02.2016 - 07.2018
High School Diploma -
Westminster High School
Associates Degree in Business Administration - Business Administration
Orange Coast College
Bachelor of Science - Business Economics
California State University - Fullerton
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