Steve Leduc
Worcester,MA
Summary
Dynamic operations manager with a proven track record of opening numerous location and crushing sales expectations and quotas. Skilled in team building, strategic planning, and client relations. Committed to driving business growth through efficient workflow and exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Express Employment
Worcester, MA
09.2017 - 04.2026
- Opened location from scratch and consitantly generated $3-4 million in revenue annually
- Managed daily operations to ensure efficient workflow and client satisfaction.
- Developed and implemented training programs for new staff, enhancing onboarding experience.
- Oversaw staffing needs, coordinating recruitment efforts to meet business demands.
- Cultivated relationships with clients, ensuring exceptional service delivery and retention.
- Performed all sales activities from generation to implementing new accounts.
Multi-Unit Manager
Complete Labor & Staffing
Lowell, MA
07.2012 - 08.2017
- Opened multiple locations from scratch and brought to highly profitable levels all of which are still open and profitable to this day
- daily operations across multiple locations, ensuring efficiency and compliance with safety standards.
- Trained and mentored team members on best practices for staffing and operational workflows.
- Implemented process improvements that enhanced service delivery and reduced operational delays.
- Collaborated with upper management to develop strategic plans for resource allocation and workforce optimization.
Branch Manager
Trillium Staffing Solutions
Boston, MA
01.2012 - 04.2012
- Opened Boston location from scratch and exteremly quickly became highly profitable and is still open to this day.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led recruitment and training initiatives, enhancing team performance and productivity.
- Developed and executed strategic plans to drive branch growth and service quality.
- Implemented process improvements, reducing operational costs while maintaining service standards.
Multi-Unit Manager
PeopleReady
Lawrence, MA
03.2006 - 09.2011
- Oversaw daily operations across multiple locations, ensuring efficiency and compliance with safety standards.
- Monitored key performance indicators to identify trends and drive continuous improvement initiatives.
- Established strong relationships with clients to understand needs and enhance service offerings.
- Led recruitment efforts, focusing on talent acquisition strategies tailored to specific client requirements.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett06-2008
Skills
- Operations management
- Hiring
- Business planning
- Sales staff training
- Territory sales
Languages
Spanish
Professional Working
Timeline
Owner/Operator
Express Employment
09.2017 - 04.2026
Multi-Unit Manager
Complete Labor & Staffing
07.2012 - 08.2017
Branch Manager
Trillium Staffing Solutions
01.2012 - 04.2012
Multi-Unit Manager
PeopleReady
03.2006 - 09.2011
Bachelor of Science - Business Administration And Management
Southern New Hampshire University