STEVE LIGON
Yellow Springs,Ohio
Summary
IT professional with extensive experience at Apple, specializing in functional testing and system analysis. Proven ability to troubleshoot complex software issues and provide effective application support. Skilled in device installation and configuration, with strong technical documentation and collaboration capabilities. Committed to enhancing operational efficiency and security across systems.
Overview
33
33
years of professional experience
Work History
SYSTEM SUPPORT TECH
BAIS Inc.
Sunnyvale, CALIFORNIA
11.2007 - 01.2009
- Provided application support and troubleshooting for complex software application issues.
- Collaborated with other IT teams to ensure smooth operations of all systems within the organization.
SAP SYSTEMS SOFTWARE ANALYST
Apple
Cupertino, CALIFORNIA
09.1989 - 09.2007
- Conducted functional testing of software applications to ensure proper operation.
- Provided technical guidance on new system implementations and enhancements.
- Performed system analysis, design and development activities in support of business processes.
COMPUTER SYSTEMS OPERATOR
Signetics
Sunnyvale, CALIFORNIA
01.1983 - 08.1990
- Configured new workstations with appropriate software applications according to business needs.
- Monitored system performance to ensure availability to all users and performed necessary maintenance to support operational requirements.
- Created user accounts on network servers following established standards for access control.
DATA COMMUNICATIONS TECHNICIAN
Ross Systems
Palo Alto, CALIFORNIA
05.1983 - 10.1985
- Installed, tested and maintained data communication systems including modems, routers and switches.
- Performed routine maintenance on data communication equipment such as cleaning dust from fans and replacing defective components.
- Collaborated with vendors when ordering new parts or upgrades for existing systems.
- Analyzed existing system configurations for vulnerabilities or other security risks.
COMPUTER OPERATOR
SRI International
Menlo Park, CALIFORNIA
03.1977 - 05.1983
- Installed and maintained computer software applications and operating systems.
STUDENT RESEARCH LAB ASSISTANT
SRI International
Menlo Park, CALIFORNIA
02.1976 - 02.1978
- Maintained accurate records of experimental data and observations, documenting findings for further review.
- Successfully operated a variety of sophisticated scientific instruments such as microscopes, centrifuges.
- Performed detailed record keeping of all results from research studies.
Education
B.S. - BIOLOGY
Central State University
Wilberforce, OH, US06.1974
Skills
- Device installation and configuration
- Application support
- Technical troubleshooting
- Technical documentation
- Functional testing
- System analysis
Timeline
SYSTEM SUPPORT TECH
BAIS Inc.
11.2007 - 01.2009
SAP SYSTEMS SOFTWARE ANALYST
Apple
09.1989 - 09.2007
DATA COMMUNICATIONS TECHNICIAN
Ross Systems
05.1983 - 10.1985
COMPUTER SYSTEMS OPERATOR
Signetics
01.1983 - 08.1990
COMPUTER OPERATOR
SRI International
03.1977 - 05.1983
STUDENT RESEARCH LAB ASSISTANT
SRI International
02.1976 - 02.1978
B.S. - BIOLOGY
Central State University
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