Steve Luke
Newton New Jersey,AR
Summary
A seasoned professional with a robust background in auto glass installation and management, notably with Diamond Triumph Auto Glass. Excelled in enhancing process efficiency and team performance, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements in quality assurance and client satisfaction, fostering robust employee training programs and strategic planning initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager Shop Installer
Diamond Triumph Auto Glass
03.2004 - 03.2010
Auto Glass Technician
American Mobile Glass
03.2001 - 02.2004
Installed auto glass on a mobile basis daily
Skills
- Problem solving
- Employee training
- Process improvement
- Goal setting
- Task prioritization
- Communication skills
- Interpersonal skills
- Decision making
- Sales support
- Quality assurance
- Client relations
- Policy implementation
- Scheduling coordination
- Motivational skills
- Strategic planning
- Negotiation skills
- Money handling
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Staff management
- Retail operations
- Employee scheduling
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
Accomplishments
When I was employed by diamond triumph I was a NACE finalist which means I was chosen as the best installer in the company!
Certification
Sika certificate, Essex certificate,N.G.A. National Glass Association
Timeline
Assistant Manager Shop Installer
Diamond Triumph Auto Glass
03.2004 - 03.2010
Auto Glass Technician
American Mobile Glass
03.2001 - 02.2004
Sika certificate, Essex certificate,N.G.A. National Glass Association
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