Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Steve Lux Jr.

Contoocook

Summary

Dynamic entrepreneur and operations leader with over 15 years of diverse experience in restaurant ownership, local government leadership, and marketing technology. Proven track record in organizational management, public service, and successful implementation of scalable systems. Expertise in team development, brand strategy, and fostering cross-functional collaboration across various sectors drives impactful results. Committed to leveraging a multifaceted background to enhance operational efficiency and deliver strategic growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Owner

Riverside Pizza NH
03.2022 - Current
  • Lead daily operations for quick-serve restaurant with 25–30 employees
  • Oversee payroll, scheduling, inventory, vendor relations, and financial management
  • Foster customer service culture and develop community-focused initiatives

Elected & Appointed Leadership

Town of Hopkinton, NH
04.2010 - Current
  • Firefighter II (2015–Present): Provide emergency response and support services
  • Trustee of Trust Funds (2020–Present): Custodian of town capital reserve and charitable funds
  • Economic Development Committee (2017–2019): Drove business retention and expansion strategy
  • Selectman (2015–2018): Directed municipal governance for 5-member board
  • Budget Committee Member (2014–2015): Oversaw prudent allocation of public funds
  • Director, Contoocook Riverway Association (2010–Present): Lead restoration and site development for local historical landmark

Marketing Technology Operations Manager

Southern NH University
02.2021 - 03.2022
  • Oversaw marketing tech stack operations, driving process optimization and system integrity

Business Analyst / Salesforce SME

Southern NH University
04.2018 - 01.2021
  • Defined user stories in JIRA and led regression testing cycles
  • Built custom dashboards and analytics to support admissions workflow
  • Partnered with development team on defect triage and implementation

Admission Counselor III

Southern NH University
10.2014 - 09.2020
  • Advised prospective students; mentored junior counselors
  • Delivered high-conversion support across multiple academic programs

Senior Banking Services Representative

Northway Bank
06.2013 - 10.2014
  • Led teller operations and retail sales coaching
  • Managed reporting cycles and organizational workflows

Marketing Assistant

NH Federal Credit Union
01.2010 - 01.2013
  • Coordinated public events for up to 400 attendees
  • Launched cross-platform product campaigns and trained staff in security protocols

Education

Associate of Science - Fire Science

Lakes Regional Community College
Laconia, NH
06-2009

Skills

  • Operations Management
  • Public Service Leadership
  • Brand Strategy
  • Salesforce
  • JIRA
  • Customer Service
  • Public Speaking
  • Event Planning
  • Marketing Technology
  • Team Building

Certification

Licenses & certifications
  • ServSafe Manager Issued Feb 2022 · Expires Feb 2027
  • knak. Enterprise Course Issued Feb 2021
  • Certified ScrumMaster® (CSM®) Issued Dec 2020 Expired 2022

Timeline

Business Owner

Riverside Pizza NH
03.2022 - Current

Marketing Technology Operations Manager

Southern NH University
02.2021 - 03.2022

Business Analyst / Salesforce SME

Southern NH University
04.2018 - 01.2021

Admission Counselor III

Southern NH University
10.2014 - 09.2020

Senior Banking Services Representative

Northway Bank
06.2013 - 10.2014

Elected & Appointed Leadership

Town of Hopkinton, NH
04.2010 - Current

Marketing Assistant

NH Federal Credit Union
01.2010 - 01.2013

Associate of Science - Fire Science

Lakes Regional Community College

Similar Profiles

CREATE PROFILE