Summary
Overview
Work History
Education
Skills
Timeline
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Steve Kent

Senior Systems Engineer
Kennesaw,Georgia

Summary

Systems engineer with over 30 years of experience in infrastructure development for premise and cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Senior Systems Engineer

Stevesworld
Kennesaw, GA
05.2021 - Current
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Assisted employees with resolving network problems at remote locations.
  • Analyzed security logs to determine and alleviate network threats.
  • Performed root cause analysis to provide resolutions for production issues.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Implemented networking and server changes to meet client budgets and needs.
  • Designed tailored disaster recovery solutions to maintain uptime.
  • Researched software and systems products to determine purchase recommendations.
  • Checked for accuracy and functionality during implementation of new systems.
  • Delivered helpdesk service and support to customers.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Collaborated with executive team to define business requirements and systems goals.

Senior Systems Engineer

Noble Systems Corporation
Atlanta, GA
04.2001 - 05.2021
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Analyzed security logs to determine and alleviate network threats.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Performed root cause analysis to provide resolutions for production issues.
  • Handled scripting tasks for debugging and automation using Python.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Completed software updates and assessed security patches for optimized computer use.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Created system design models and specifications to support system programmers and development teams.
  • Optimized networked software and operating systems by applying updates and patches.
  • Designed tailored disaster recovery solutions to maintain uptime.
  • Researched software and systems products to determine purchase recommendations.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Delivered helpdesk service and support to customers.

Senior Helpdesk Engineer

Telespectrum
Salisbury, NC
05.1999 - 03.2001
  • I assisted in developing monitoring programs and best practices within the department to provide better response and provide less downtime.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Performed root cause analysis and general troubleshooting.
  • Collaborated with outside departments to implement system-wide improvements.
  • Monitored systems in operation and quickly troubleshot errors.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

GED -

Vacaville High School
Vacaville, CA
09.1985 - 06.1988

Skills

Infrastructure management

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Timeline

Senior Systems Engineer

Stevesworld
05.2021 - Current

Senior Systems Engineer

Noble Systems Corporation
04.2001 - 05.2021

Senior Helpdesk Engineer

Telespectrum
05.1999 - 03.2001

GED -

Vacaville High School
09.1985 - 06.1988

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Steve KentSenior Systems Engineer