Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steve Maiorca

Shirley,NY

Summary

Experienced manager successful at meeting deadlines, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Seven years of progressive leadership experience.

Overview

11
11
years of professional experience

Work History

Senior Bakery Manager

Costco Wholesale Corp
Nesconset, NY
09.2021 - Current
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Established performance goals and empowered bakers to exceed targets.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Merchandise Manager

Costco Wholesale Corp
Nesconset, NY
10.2017 - 09.2021
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Educated staff about coordinating clothing table and related displays to boost effectiveness of promotions.
  • Generated weekly, monthly, quarterly and yearly reports on sales operations.
  • Assessed areas of service concern and developed improvement plans.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Recorded regular progress and issues with products.
  • Regularly reviewed invoices and double-checked orders.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with customer requests to resolve problems.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

Frontend Supervisor

Costco Wholesale Corp
Nesconset, NY
10.2015 - 10.2017
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Pharmacy Technician

Costco Wholesale Corp
Nesconset, NY
10.2011 - 10.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Education

Bachelor of Arts - Graphic Design

Fashion Institute of Technology
New York, NY

Skills

  • Self Motivated
  • Performance Improvement
  • Commercial Production
  • Staff Scheduling
  • Communication
  • Records Organization and Management

Timeline

Senior Bakery Manager

Costco Wholesale Corp
09.2021 - Current

Merchandise Manager

Costco Wholesale Corp
10.2017 - 09.2021

Frontend Supervisor

Costco Wholesale Corp
10.2015 - 10.2017

Pharmacy Technician

Costco Wholesale Corp
10.2011 - 10.2015

Bachelor of Arts - Graphic Design

Fashion Institute of Technology

Similar Profiles

CREATE PROFILE
Steve Maiorca