Steve Martinez
Thonotosassa,USA
Summary
Results-driven and customer-centric Retail Manager with more than two decades of comprehensive experience, demonstrating a consistent track record of success in retail management. Strong sales, marketing, accounting, organizational and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate
Busch Gardens
Tampa, FL
10.2022 - Current
- Company Overview: Culinary & Beverages Services
- Deliver exceptional guest service in a fast-paced, high-volume theme park environment, ensuring a positive and memorable dining experience.
- Operate registers and point-of-sale (POS) systems efficiently, handling cash and credit transactions accurately.
- Prepare and serve food and beverages in accordance with health and safety standards.
- Maintain cleanliness and organization of workstations, dining areas, and service equipment.
- Communicate effectively with team members and supervisors to ensure smooth daily operations.
- Manage guest concerns professionally, resolving issues quickly while maintaining Busch Gardens' standards of hospitality.
- Assist with inventory restocking, product rotation, and basic food prep during peak hours and special events.
- Culinary & Beverages Services
Seasonal Manager
Cherry Hill Programs
Tampa, FL
03.2025 - 05.2025
- Managed daily operations of the Easter photo set, ensuring a seamless and enjoyable experience for guests in a high-traffic, fast-paced environment.
- Managed operation of photo equipment, cash register, and set displays.
- Oversaw and trained a team of staff, including photographers, cashiers, and greeters, ensuring adherence to company policies and high customer service standards.
- Provided exceptional guest service, addressing customer inquiries and resolving issues promptly and professionally.
- Maintained a welcoming and festive environment for families and children.
- Handled the cash register, processed transactions accurately, and achieved sales goals through upselling and promotions.
- Conducted end-of-day financial reconciliations and maintained accurate sales records.
- Managed scheduling, inventory management, and equipment maintenance to ensure the set operated efficiently and professionally.
- Maintained a safe and organized environment by adhering to safety protocols and company guidelines.
Onsite Manager /Event Server
Tend-Premier Hospitality
Tampa, FL
03.2022 - 05.2025
- Professionally took accurate food and drink orders from patrons with a positive demeanor, ensuring exceptional customer service in a fast-paced setting.
- Collaborated with food preparation staff as needed to maintain efficiency.
- Exhibited a positive attitude and adeptness in handling pressure while liaising effectively with kitchen and support teams.
- Proactively addressed any dining concerns to ensure guest satisfaction.
- Possessed comprehensive menu knowledge and provided informed recommendations.
- Skillfully supervised and trained banquet personnel, overseeing meal service and task delegation.
- Prepared and presented high-quality food and baked goods according to menu specifications.
- Generated daily transaction reports and maintained adherence to meal inclusivity standards.
- Ensured proper storage and sanitation of food items in compliance with departmental protocols.
- Demonstrated proficiency in the operation and maintenance of kitchen equipment, emphasizing knife skills.
- Executed timely preparation of diverse food items and beverages, embellishing presentations to enhance customer satisfaction and visual appeal.
Seasonal Manager
Cherry Hill Programs
Tampa, FL
11.2024 - 12.2024
- Managed day-to-day operations of a high-volume holiday photography set, ensuring a seamless and enjoyable experience for guests.
- Managed operation of photo equipment, cash register, and set displays.
- Oversaw and trained a team of staff, including photographers, cashiers, and greeters, ensuring adherence to company policies and high customer service standards.
- Provided exceptional guest service, addressing customer inquiries and resolving issues promptly and professionally.
- Maintained a welcoming and festive environment for families and children.
- Handled the cash register, processed transactions accurately, and achieved sales goals through upselling and promotions.
- Conducted end-of-day financial reconciliations and maintained accurate sales records.
- Managed scheduling, inventory management, and equipment maintenance to ensure the set operated efficiently and professionally.
- Effectively managed guest lines during peak hours to maintain order and ensure an efficient flow of traffic, contributing to a positive holiday experience.
- Maintained a safe and organized environment by adhering to safety protocols and company guidelines.
- Achieved recognition as the top-performing location, generating over $240,000 in sales revenue.
Seasonal Store Manager
See's Candies
Tampa, FL
11.2022 - 12.2022
- Duties included overseeing all aspects of on-site management for a single retail establishment, ensuring adherence to product standards and shop operations protocols.
- Managed store opening and closing procedures while fostering a team-oriented environment focused on achieving success.
- Committed to delivering unparalleled customer service and implementing cost-control measures.
- Responsible for payroll management and executing visual merchandising strategies to enhance the store's appeal.
- Prioritized safety protocols at all times.
- Recognized as the top-performing store in the region, achieving over $100,000 in sales.
Store Manager
Your CBD Store
Zephyrhills, FL
10.2019 - 10.2022
- Responsible for overseeing store operations, including opening and closing procedures, implementing robust loss prevention strategies, and providing exemplary customer service by warmly greeting and assisting patrons.
- Key responsibilities included educating customers on hemp and hemp-related products to enhance their understanding and satisfaction.
- Executing advertising campaigns, promoting new products, and effectively communicating upcoming sales to customers.
- Demonstrating proficiency in budget management to optimize financial performance.
- Exercising meticulous oversight of pricing strategies and inventory control procedures to ensure optimal stock levels and profitability.
- Handling customer inquiries and resolving complaints promptly and professionally to maintain customer satisfaction.
- Proactively setting and meeting sales targets, while inspiring and motivating staff to achieve exceptional results.
Seasonal Delivery Driver
Amazon
Tampa, FL
04.2019 - 10.2019
- Driven, customer-centric professional responsible for the timely delivery of packages to Amazon customers, ensuring satisfaction and exceeding expectations.
- Integral in upholding Amazon's commitment to superior service, consistently meeting stringent safety and quality standards both on and off the road.
- Interact with customers and the public in a courteous and professional manner during deliveries to homes, retail establishments, and businesses, fostering positive relationships.
- Proactively address customer inquiries and resolve issues with a solution-oriented approach, providing timely updates on delivery progress.
- Utilize handheld technology proficiently to manage delivery logistics and overcome obstacles, ensuring seamless operations.
- Methodically organize and prepare delivery routes to fulfill customer promises efficiently.
- Maintain cleanliness, fuel levels, and optimal condition of delivery vehicle at all times, contributing to smooth operations.
- Support team development by assisting in training new members.
- Contribute as needed to delivery station activities, including sortation and other general tasks, to facilitate operational efficiency.
Professional Driver
Lyft
Tampa, FL
10.2018 - 04.2019
- Exemplified a central role in delivering secure, dependable, and streamlined transportation solutions to passengers within the local vicinity.
- Safely transporting passengers to their destinations.
- Maintaining a clean and well-maintained vehicle to ensure passenger comfort and safety.
- Adhering to all traffic laws and regulations while driving.
- Providing excellent customer service to passengers, including assisting with luggage and offering amenities such as phone chargers or water bottles.
- Using the Lyft app to receive ride requests, navigate to pick-up locations, and track earnings.
- Ensuring timely arrival for pick-ups and drop-offs, while also accommodating passenger requests whenever possible.
- Handling cashless transactions using the Lyft app and accurately recording all earnings and expenses.
- Communicating effectively with passengers to provide updates on arrival times, route changes, or other relevant information.
- Maintaining a professional demeanor and appearance at all times while representing the Lyft brand.
- Adapting to changing traffic conditions and passenger needs to optimize efficiency and customer satisfaction.
Assistant Store Manager
Home Shopping Network
Brandon, FL
01.2007 - 09.2018
- Strategize and empower teams to meet or exceed projected sales targets.
- Mentor, train, and cultivate a culture of excellence among retail sales associates.
- Oversee all operational facets of the store as a key member of the management team, including opening and closing procedures, banking transactions, and inventory management.
- Assume the responsibilities of the store manager in their absence, ensuring seamless operations and continuity.
- Expertly address challenges inherent in a retail environment, including loss prevention, safety protocols, and employee relations, while consistently delivering exceptional customer service.
- Uphold adherence to company policies and procedures.
- Supervise merchandise processing to ensure timely placement on the sales floor or in designated stock areas.
- Collaborate with the Store Manager and Visual Manager to implement merchandising guidelines, maintaining visual standards and optimizing store presentation.
- Utilize available resources creatively to showcase merchandise attractively and effectively.
- Facilitate the identification and disposition of merchandise for liquidation or disposal on a monthly basis.
- Liaise with the Inventory Control Department to communicate inventory needs and promotional requirements.
- Work closely with the Loss Prevention Department to report incidents and provide assistance to investigators as needed.
Education
High School Diploma - Business Management
Tampa Technical School
Tampa, FL06.1989
Skills
- Microsoft Word
- Microsoft Office
- Windows
- Interviewing
- Recruitment
- Training and Development
- Motivational Leadership
- Conflict Resolution
- Financial Management
- Cash Handling
- Inventory Management
- Store Procedures
- Retail Inventory Control
- Operational Optimization
- Merchandising Strategies
- Loss Prevention
- Profit & Loss Analysis
- Payroll Administration
- Guest Service
- Food Service
- Sales Management
- Point of Sale Systems
- Time Management
- Freight Logistics
- Delivery Driving
- Forklift Operation
- Shipping and Receiving
Certification
- ServSafe Food Handler Certification
- Food Safety Certification
Timeline
Seasonal Manager
Cherry Hill Programs
03.2025 - 05.2025
Seasonal Manager
Cherry Hill Programs
11.2024 - 12.2024
Seasonal Store Manager
See's Candies
11.2022 - 12.2022
Associate
Busch Gardens
10.2022 - Current
Onsite Manager /Event Server
Tend-Premier Hospitality
03.2022 - 05.2025
Store Manager
Your CBD Store
10.2019 - 10.2022
Seasonal Delivery Driver
Amazon
04.2019 - 10.2019
Professional Driver
Lyft
10.2018 - 04.2019
Assistant Store Manager
Home Shopping Network
01.2007 - 09.2018
High School Diploma - Business Management
Tampa Technical School