Steve Minges
Holiday
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Motivated, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Server/Supervisor
Del Frisco's Grille
11.2021 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Server/Supervisor
Black Rock Bar And Grill
02.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Management Assistant
Whiskey Joe's Bar & Grill
04.2014 - 12.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Cook Shift Leader
Ruby Tuesdays Restaurant
04.2010 - 03.2014
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Sport Management
Barry University
Miami Shores, FLAssociate of Arts - General Education
St Petersburg College
St Pete, FL05-2008
High School Diploma -
Largo High School
Largo, FL05-2003
Skills
- Safe food handling
- Effective time management
- Upselling strategies
- Team member training
- Server etiquette
- Exceptional communication
- Banquet coordination
- Guest relations management
Timeline
Server/Supervisor
Del Frisco's Grille
11.2021 - Current
Server/Supervisor
Black Rock Bar And Grill
02.2020 - 03.2022
Server/Management Assistant
Whiskey Joe's Bar & Grill
04.2014 - 12.2019
Server/Cook Shift Leader
Ruby Tuesdays Restaurant
04.2010 - 03.2014
Bachelor of Science - Sport Management
Barry University
Associate of Arts - General Education
St Petersburg College
High School Diploma -
Largo High School
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