Steve Mongeon
Brighton,MA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Manager of Operations
Live Nation
Boston, MA
01.2009 - 02.2025
- Oversee daily business and strategic operations of 2400-seat music venue, 180-person bar and restaurant featuring live music, and 225-person VIP member club.
- Developed and implemented operational policies and procedures to ensure organizational effectiveness.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
- Coordinated all aspects of event planning from initial concept through post-event follow-up.
Booking and Promotions Agent
Gigabit Live
Boston, MA
04.2020 - 06.2022
- Created and maintained client records, including contact information, payment histories, and booking preferences.
- Worked closely with clients to develop detailed specifications for events that meet their needs and budget requirements.
- Coordinated all aspects of event planning from initial concept through post-event follow-up.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
Assistant Bar Manager
Crowne Plaza Hotels & Resorts Asheville
Pittsfield, MA
01.1995 - 07.2009
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Skills
- Inventory management
- Event planning
- Client relationship management
- Team leadership
- Communication skills
- Problem solving
- Menu development
- Vendor negotiation
- Product sourcing
- Promotions planning
- Purchasing strategy
- Customer engagement
Accomplishments
- Implemented a craft beer program that focused on locally run independent brewery's. this became the busiest bar in our venue and went onto be a national program at all our clubs through out the country
- Developed a relationship with Liquid Death Water and became the first Live Nation Venue to carry the brand. Liquid Death is now sold at all Live Nation concerts in the country
- Prolonged history of staff development and mentoring, resulting in career advancement. Resulting in less turnover and higher productivity.
- Created multiple programming events and series promoting community, diversity and arts to connect with the local consumer as well as neighbors.
Affiliations
- Artist management and promotions: Have worked with smaller music labels and artists to create marketing opportunities as well as booking shows and appetences.
- Freelance graphic design: Design work includes album covers, Show promotions, custom menus and ads.
- Mentoring: worked with schools and local programs mentoring students on working and building a career in non typical jobs.
- Community outreach and development: Build programs and events that tie art, music, community and business together to foster a community where all can benefit while providing education and art.
Certification
- Certified Tips Trainer in the state of Massachusetts
- Crowd Management Certified
- Serve Safe Certified
- First Aid Certified
Timeline
Booking and Promotions Agent
Gigabit Live
04.2020 - 06.2022
Senior Manager of Operations
Live Nation
01.2009 - 02.2025
Assistant Bar Manager
Crowne Plaza Hotels & Resorts Asheville
01.1995 - 07.2009