Steve Morris
Converse,TX
Summary
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
Lowes Home Improvment
San Antonio, Texas
02.2021 - Current
- Collaborated with team members to maintain store organization and cleanliness.
- Educated customers on product features and benefits during interactions.
- Ensured compliance with company policies during customer service interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Stocked shelves with merchandise according to company guidelines and inventory levels.
- Organized products by category to enhance customer shopping experience.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Assisted in unloading shipments and verifying inventory against purchase orders.
- Followed instructions to properly arrange merchandise items.
- Assisted customers with product, promotion, and policy information.
- Updated pricing and sales signs to promote merchandise.
- Maintained current and accurate inventory with cycle counts and audits.
- Maintained store shelves, racks and displays by restocking items according to store planograms.
- Unloaded merchandise from incoming trucks ensuring proper placement in designated areas.
- Transported large quantities of merchandise between departments using pallet jacks or other equipment.
- Set up promotional displays in accordance with company guidelines.
- Stocked shelves with new merchandise from shipment deliveries on a daily basis.
- Utilized hand-held scanners to accurately record product movement within the warehouse environment.
- Ensured that all safety procedures were followed during loading and unloading activities of truck deliveries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
Education
Port Maria High School
St. Mary, JamaciaSkills
- Customer relationship management
- Problem solving
- Conflict resolution
- Product knowledge
- Compliance adherence
- Inventory control
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Customer engagement
- Customer relations
- Strong teamwork
- Email management
- Task prioritization
- Positive and professional
- Punctuality and reliability
Timeline
Customer Service Representative
Lowes Home Improvment
02.2021 - Current
Port Maria High School