STEVE MULLINS
Moyock,NC
Summary
Dynamic operations manager recognized for transforming departmental efficiency and achieving significant inventory control improvements. Successfully led teams to exceed sales targets and enhance customer service, resulting in a positive impact on profitability and workflow. Committed to fostering a collaborative environment through effective training and communication. Operations management expert with extensive experience in inventory optimization and cost control. Demonstrated ability to train and lead teams to improve performance and operational efficiency while maintaining high customer service standards. Strong skills in reporting and process streamlining contribute to overall organizational success. Seasoned Parts Manager with background in automotive and manufacturing industries. Demonstrated skill in inventory management, team leadership, and vendor relationships. Noteworthy ability to increase efficiency while reducing costs through strategic sourcing, proactive problem-solving, and staff training. Significant impact on bottom-line performance in previous roles.
Overview
38
38
years of professional experience
Work History
Parts Manager
Priority Ford
Norfolk, Virginia
06.2015 - Current
- Managed a $550,000 parts inventory.
- Managed inventory through RIM program to ensure optimal stock levels.
- Oversaw the day to day operations of the parts department.
- Supervised, trained, and coached 4 employees to enhance departmental performance.
- Placed daily stock orders and customers' order.
- Processed invoices and submitted to corporate for timely payment.
- Sent claims back to Ford weekly for unsold special-order parts.
Parts Manager
Southern Collision Center
Chesapeake, VA
03.2015 - 06.2015
- Ordered repairs for all vehicles and organized items for efficient retrieval, maintained cleanliness in return areas, and processed credits promptly.
Parts Manager
Team Ford Lincoln
Las Vegas, NV
03.2014 - 10.2014
- Oversaw the day to day operations of the parts department and the Quick Lane.
- Managed a $600,000 part inventory.
- Monthly sales over $550,000.
- Transformed oil shortage from negative to positive, improving monthly revenue by $8,000.
- Supervised, trained, and coached 10 employees to enhance team capabilities and performance.
- Facilitated monthly forecast meetings with all departments to ensure alignment on strategies and goals.
Parts Manager
Courtesy Imports/Lotus
Henderson, NV
01.2009 - 01.2014
- Managed daily operations of parts department, ensuring smooth workflow and customer satisfaction.
- Oversaw inventory management for 5 car lines, optimizing stock levels to meet demand.
- Managed a $450,000 parts inventory.
- Increased our wholesale gross profit from $8,000 to $20,000 a month.
- Executed daily stock and customer orders to sustain optimal inventory levels and support service delivery.
- Supervised, trained and coached 8 employees.
- Facilitated management of incoming and outgoing shipments.
- Managed Mazda Parts counter for half a day and handled all car lines every third Saturday.
Fixed Operations Director
Signature L/M
Las Vegas, NV
01.2008 - 01.2009
- Oversaw the Parts & Service Departments, along with being the Parts Manager.
- Supervised, trained, evaluated and coached 28 employees.
- Maintained inventory; ordered parts and supplies for both departments.
- Reviewed bills for incoming merchandise and customer orders.
- Responsible for a $270,000 parts inventory and tracking; did regular 45 day parts returns and PIPP returns.
- Maintained all time-keeping records for the entire dealership, as well as any other general maintenance issues.
- Maintained all equipment for the service department; scheduled service repairs.
- Turned-around the warranty department from a negative to a positive cash flow.
Parts Manager
Signature L/M
Las Vegas, NV
01.2001 - 01.2009
- Day-to-day operations of the parts department.
- Reduced the parts inventory due obsolete parts decreasing costs; streamlined and updated inventory; ordered parts.
- Created proper ordering guidelines to maintain an accurate inventory.
- Helped prioritize work schedules; delegated assignments to staff.
- Established efficient office procedures, record-keeping, and invoicing systems.
Parts Manager
Freedom L/M
Chesapeake, VA
01.1988 - 01.2000
- Managed daily operations for ordering and selling parts to retail, wholesale, and service customers, ensuring timely fulfillment and customer satisfaction.
- Consistently generated $200,000 in monthly parts sales, contributing to overall revenue growth.
Education
High School Diploma -
Deep Creek High
Chesapeake, VA06-1982
Skills
- Parts Sales Strategy
- Inventory management
- Supply chain management
- Budget management
- Service department management
- Scheduling management
- Operations Management
- Records / Invoice Systems
- Customer Relationships
- Deadline Responsiveness
Training
- Management: Leading and Building Your Team for Success, Coaching and Counseling Employees, Leadership Development, Managing Employees, Fixed Operations
- Customer Development: Connecting with Customer Service, Customer Handling: Concern Resolution, Effective Communication, Multi-Cultural Customers, Safeguarding Customer Data/Privacy, Addressing Concerns of Customers
- Business Development: Selling for Parts, Marketing and Merchandising, Interdepartmental Growth, Quality Parts Business Management
- Parts Operations: Parts Operations Management, Managing Inventory, Terms and Conditions, Warranty Essentials, Parts Manager Fundamentals, Counterperson Basics, Ordering, Parts Claims
Timeline
Parts Manager
Priority Ford
06.2015 - Current
Parts Manager
Southern Collision Center
03.2015 - 06.2015
Parts Manager
Team Ford Lincoln
03.2014 - 10.2014
Parts Manager
Courtesy Imports/Lotus
01.2009 - 01.2014
Fixed Operations Director
Signature L/M
01.2008 - 01.2009
Parts Manager
Signature L/M
01.2001 - 01.2009
Parts Manager
Freedom L/M
01.1988 - 01.2000
High School Diploma -
Deep Creek High