Steve Pacheco
Baldwin Park,FL
Summary
I am a versatile and dedicated professional with a unique background in fine dining service, emergency medical response, and fire prevention instruction. With multiple years of experience in fine dining, I've honed my customer service and team leadership skills, while also delivering top-tier guest experiences. As an EMT, I've developed strong clinical skills and have excelled in communication and patient engagement. Additionally, my role as a fire prevention instructor allowed me to refine my communication and teaching abilities, creating educational materials and delivering effective training programs on fire safety. I'm now seeking a role that capitalizes on my diverse skill set, combining my passion for delivering exceptional service with my commitment to healthcare and safety."
Overview
12
12
years of professional experience
Work History
Food and Beverage Server
Walt Disney World Resorts
11.2014 - Current
- Team Coordination: Collaborate closely with both the front-of-house (FOH) and back-of-house (BOH) teams to ensure a seamless dining experience. Act as a bridge between the kitchen and service staff to maintain clear communication and efficient operations.
- Order Management: Effectively delegate responsibilities within the front-oh-house team, such as assigning sections and responsibilities to ensure efficient service. Liaise with the kitchen to manage order flow, verify special requests, and maintain order accuracy.
- Guest Relations: Be the first point of contact for guest inquiries, concerns, and special requests. Collaborate with the back-of-house to accommodate guest preferences and dietary needs, ensuring a positive dining experience.
EMT
Hermosa Beach Fire Department
04.2013 - 08.2014
- Emergency Response: EMTs are responsible for responding promptly to emergency calls, often in an ambulance. They assess the situation, provide initial medical care, and transport patients to medical facilities when necessary.
- Patient Assessment: EMTs perform rapid assessments of patients' conditions, including checking vital signs, assessing injuries or illnesses, and gathering relevant medical history. They use this information to determine the appropriate course of action and prioritize treatment.
- Basic Life Support (BLS): EMTs administer basic life support techniques, such as cardiopulmonary resuscitation (CPR), defibrillation, and airway management, to stabilize patients in critical conditions until they reach a hospital or more advanced medical care.
- Medical Documentation: EMTs maintain accurate and detailed records of patient
Fire Prevention Instructor
Jeff Kozich Fire Prevention, LLC
03.2012 - 06.2013
- Develop and Deliver Training Programs: Fire prevention instructors are responsible for designing, developing, and delivering training programs related to fire prevention and safety. These programs may be targeted at various audiences, including firefighters, community members, or employees in industrial settings.
- Conduct Fire Safety Classes: Instructors lead fire safety classes, workshops, and drills to educate participants on fire prevention strategies, evacuation procedures, fire extinguisher usage, and other safety protocols. They ensure that participants understand and can effectively apply these practices.
- Create Educational Materials: Fire prevention instructors often create educational materials, including written guides, visual aids, and multimedia presentations. These materials support their training programs and help participants retain important fire safety information.
Education
Bachelor of Science - Health Sciences
Adventhealth University
Orlando, FL04.2023
Skills
Clinical experience, Patient Empathy and Engagement, Time Management and Self-Discipline, Strong Communication Skills, Point of Sale
Timeline
Food and Beverage Server
Walt Disney World Resorts
11.2014 - Current
EMT
Hermosa Beach Fire Department
04.2013 - 08.2014
Fire Prevention Instructor
Jeff Kozich Fire Prevention, LLC
03.2012 - 06.2013
Bachelor of Science - Health Sciences
Adventhealth University