Steve Roy
Kaplan,LA
Summary
Proven Field Service Representative and Offensive Avionics Technician with a track record of enhancing customer relations and reducing downtime through expert diagnostics and troubleshooting. Skilled in schematic interpretation and effective communication, I have consistently delivered high-quality service for Solar Turbines and the United States Air Force, fostering trust and repeat business.
Overview
14
14
years of professional experience
Work History
Field Service Representative
Solar Turbines
Lafayette, LA
08.2014 - Current
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Utilized advanced diagnostic tools to accurately identify equipment issues and implement appropriate solutions.
- Serviced, changed and troubleshooting of all systems involved with solar turbines packages generator and compressor
Offensive Avionics Technician
United State Air Force
Abilene, TX
08.2010 - 08.2014
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Increased efficiency in troubleshooting processes by utilizing advanced diagnostic tools and equipment.
- Optimized communication capabilities on aircraft by installing and maintaining various radio systems.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
Education
High School Diploma - High School
Abbeville High School
Abbeville, LA05.2010
Skills
- Schematic Interpretation
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Diagnostics and troubleshooting
- Effective Communication
- Customer Relations
- Preventive Maintenance
- Service Calls
Timeline
Field Service Representative
Solar Turbines
08.2014 - Current
Offensive Avionics Technician
United State Air Force
08.2010 - 08.2014
High School Diploma - High School
Abbeville High School