Steve Scaletta
Fontana,CA
Summary
Dynamic entrepreneur with a proven track record in business leadership and customer relations, honed as a Business Owner at Scaletta Rooter & Plumbing and a Front Counter Clerk/Sales at Pomona Valley Pipe & Supply. Expert in strategic planning and team collaboration, I excel in driving customer satisfaction and business growth. Skilled in negotiation and operational management, I consistently exceed customer and business expectations.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Business Owner
Scaletta Rooter & Plumbing
02.2001 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Enhanced company reputation through consistent fulfillment of customer expectations regarding product/service quality.
- Consulted with customers to assess needs and propose optimal solutions
- Excellent service with a strong base of returning customers
- Worked with residential and industrial all plumbing services and all there needs
- Reliable,on time for any job if running late always called customer
- Very knowledgeable in all plumbing areas
- Excellent at my job giving my service to the customer the best that I can
Front Counter Clerk/Sales
Pomona Valley Pipe & Suppy
02.1986 - 01.2002
Customer service in plumbing sales, building relationships with customers to provide the best of service.
Stocking shelves and replacing needed inventory.
Driving company truck or vehicles for delivery or pick up supplies.
Operated company forklift.
Open and closing of store.
Write up invoices and use of cash registers.
Reliable and responsible to show up for work on time
Education
General Education
Upland High School
Upland, CA06.1974
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Business planning
- Team collaboration and leadership
- Business development
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Budget control
- Operations management
- Quality assurance
- Sales planning
- Sales development
- Strategic planning
- Negotiation and persuasion
- Start-up operations
- Task delegation
- Contract management
- Verbal and written communication
- Sales oversight
- Entrepreneurial leadership
- Decision-making
- Team leadership
- Teamwork and collaboration
- Scheduling
- Inventory tracking and management
- Business management
- Effective leader
- Business leadership
- Customer retention
- Operations oversight
- Inventory management
- Customer service management
- Coaching and mentoring
- New business development
- Project management
Certification
Licensed Contractor in the state of California
Timeline
Business Owner
Scaletta Rooter & Plumbing
02.2001 - Current
Front Counter Clerk/Sales
Pomona Valley Pipe & Suppy
02.1986 - 01.2002
General Education
Upland High School
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